Skip to main content Skip to contact details

“I have never been happier in a job”

Affinity Trust have received ‘Outstanding’ for its responsiveness following a Care Quality Commission inspection in East Sussex.

The staff team were praised for ‘going the extra mile’ and for their passion in involving people in their support. The staff team, led by Support Manager Emma Morris, have embraced the ethos “every day is great” with a resulting positive impact on the wellbeing of the five people living in the home.

In the words of the Team Leader: “It’s about quality interaction with people every day, not just for big things. We all share the sparkle and want people to have an amazing life.”

‘There were always enough staff to meet people’s needs,’ said the CQC report, with staff knowing the people they support really well and inspiring trust from family members. One family member spoke to CQC about their ‘complete confidence’ in staff.

The CQC report highlighted the quality of life of those people living there, many of whom have complex health needs and communicate without speech. Innovative ways of aiding communication were recognised in the report, including the use of specialist technology. The staff team create high levels of engagement within the home, and CQC inspectors witnessed ‘laughing and joking’ amid a ‘positive atmosphere’.

Individuals supported by Affinity Trust in Rye are involved in regular house meetings with these becoming sensory experiences to aid their engagement and choice e.g. the use of feathers and chicken feed to ‘discuss’ the idea of having chickens in the garden.

Passionate

The report shone a light on many examples of staff increasing people’s day-to-day involvement in their lives, from making breakfast and lunch to aiding decision-making, with one person creating a PowerPoint presentation of their Person-Centred Plan, capturing their wishes and future goals.

One person was passionate about gardening and, with staff support, had created their own recipe book, based on ingredients they had grown themselves.

Others have completed activities for the first time such as a helicopter ride and are fully engaged in their community, including going swimming, to wheelchair dance events, car racing and attending hot air balloon displays. Other events to meet people’s individual goals and ambitions are being planned, such as river cruises and fishing trips.

Within the ‘Outstanding’ responsiveness category, CQC inspectors recognised the ongoing fundraising efforts that the staff team are doing to enable one person to use eye-gaze technology. In a trial, they were able to tell their relative they loved them for the first time. The relative told CQC: “It was wow. Amazing. I can’t put the emotion into words”.

A health and care professional also commented: “I have been very impressed with the level of passion shown for getting this person a high-tech communication aid. In my opinion, they (staff) are outstanding in the care that they provide.”

The report consistently highlights the high training levels of staff, including specialist training specific to the needs of each person they support.

The CQC report also says ‘staff told us they felt part of a warm, supportive, team-working culture, that centred around people’s quality of life every day.’ One member of staff summed this up by saying: “I’ve found my niche. I have never been happier in a job. This is just so rewarding, especially the people we support.”


Read the full report on CQC’s website
See all our ratings, reports and inspections

Contact us

Contact us

Head Office

Head Office
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 01844 267800 F: 01844 267049 E: info@affinitytrust.org

Central England

Central - Divisional Office
109 Boston Road, Beaumont Leys, Leicester, LE4 1AW View Map
T: 0116 236 3793 F: 0345 643 7094 E: info@affinitytrust.org

East Anglia

East Anglia - Divisional Office
Office 3, Wharfside House, Prentice Road, Stowmarket, Suffolk, IP14 1RD View Map
T: 01449 774030 E: infoeastanglia@affinitytrust.org
East Anglia - Norfolk Office
Crome House, 231 St. Faiths Road, Norwich, Norfolk, NR6 7AP View Map
T: 01603 400321 F: 01603 400771 E: infoeastanglia@affinitytrust.org
East Anglia - Lowestoft Office
The Old Police Station, 2 Regent Road, Lowestoft, Suffolk, NR32 1PA View Map
T: 01502 569986 E: infoeastanglia@affinitytrust.org

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire, PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E: infoeast@affinitytrust.org
East - Luton Office
Unit 2B Bramingham Business Park, Enterprise Way, Luton, LU3 4BU View Map
T: 01582 584575 E: infoeast@affinitytrust.org

Midlands

Midlands - Divisional Office
Wood Lane Community Centre, 157 Wood Lane, West Bromwich, B70 9PT View Map
T: 0121 553 3502 E: infomidlands@affinitytrust.org

North England

North - Divisional Office
The Gatehouse, Curtis Buildings, Berking Avenue, Leeds LS9 9LF View Map
T: 0113 468 4460 F: 0113 242 1399 E: infonorth@affinitytrust.org
North - Sheffield Office
157-163 Sheffield Road, Killamarsh, Sheffield S21 1DY View Map
T: 0114 276 4980 E: infonorth@affinitytrust.org

North West England

North West - Divisional Office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DX View Map
T: 01274 533553 E: infoshipley@affinitytrust.org

Scotland

Scotland divisional office
62 Viewfield Road, Ayr KA8 8HH View Map
T: 01292 436030 E: infoscotland@affinitytrust.org
Oban office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E: infoscotland@affinitytrust.org
Aberdeen office
Bon Accord House, Riverside Drive, Aberdeen AB11 7SL View Map
T: 01224 039264 E: infoscotland@affinitytrust.org
Isle of Bute office
18 East Princes Street, Rothesay, Isle of Bute PA20 9DL View Map
T: 01700 500376 E: infoscotland@affinitytrust.org
Irvine office
Suites 2/1 and 2/2, Landek House, 44-46 Bank Street, Irvine KA12 0LP View Map
T: 01294 446600 E: infoscotland@affinitytrust.org

South England

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E: infosouth@affinitytrust.org
South - Oxford Office
Office 4, Hampden House, Monument Park, Chalgrove, Oxfordshire OX44 7RW View Map
T: 01865 893269 E: infosouth@affinitytrust.org

South East England

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E: infosoutheast@affinitytrust.org
South East - East Sussex Office
Units 31-32, Castleham Business Centre East, Stirling Road, St Leonards On Sea, East Sussex, TN38 9NP View Map
T: 01424 853390 F: 0845 643 7300 E: infosoutheast@affinitytrust.org

South West England

South West - Divisional Office
Mendip Court, Bath Road, Wells, Somerset BA5 3DG View Map
T: 01749 605594 E: infosouthwest@affinitytrust.org

Positive Behaviour Support for children, young people and their families

Positive Behaviour Support service
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 07341 478228 E: paultaylor@affinitytrust.org
X

"We have got our old son back"

Boy with his arm around his father

Dan's life is changing - for the better

Find out more