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Meet Victoria – Director of Operations and Quality

Victoria joined Affinity Trust in 2015 as one of our two Directors of Operations and Quality. She is responsible for our operations in Scotland, the Midlands, and central and northern England.

Why did you join Affinity Trust?

I was inspired the very first time I came into contact with people who work for Affinity Trust. The mission statement and values are real and very quickly I saw people emulating the values. The people we support are at the very heart of what we do. I quickly decided I wanted to be part of such an organisation and make a difference.

What did you do before?

Before joining Affinity Trust I mainly worked in senior management positions in local authorities across all adult services, in both commissioning and provider services.

I was involved in safeguarding, joint working with health, and managing adult social work, intermediate care and occupational therapy services. I then gained extensive experience mainly with a charitable organisation that provided health, housing and social care services for older people.

What gets you out of bed in the morning?

When at home it’s Angus, my bearded collie. If I’m away, it’s the hotel breakfast! But seriously, it’s the work I do, being presented with different challenges and opportunities on a daily basis. And focusing on sharing and shaping good practice to ensure better support and outcomes for people with learning disabilities and their families. It’s why I started my career in social care more than 25 years ago.

What does your work involve?

  • Overseeing budgets, facilitating sustainable growth opportunities and managing risks across five of our divisions – Scotland, the Midlands, and central and northern England.

  • Making sure we meet all statutory requirements, while consistently innovating and emulating best practices.

  • Ensuring people are safe, but also encouraging positive risk-taking to maximise their independence.

  • Making sure we are providing quality support consistently and enabling people to meet their chosen outcomes.

I also manage our learning and development and internal recording systems. These store details about our staff and the people we support and also track Affinity Trust’s quality measures.

What do you like most about your job?

The variety. No two days are ever the same. I love being able to make a difference to the lives of the people we support. In making that difference it is also about valuing, supporting and rewarding our staff and managers. I work with the most committed and inspiring teams. Everyone really wants to do their best. It’s a breath of fresh air and I never take it for granted.

See Victoria’s colleagues on the senior management team

Contact us

Contact us

Head Office

Head Office
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 01844 267800 F: 01844 267049 E:

Central England

Central - Divisional Office
109 Boston Road, Beaumont Leys, Leicester, LE4 1AW View Map
T: 0116 236 3793 F: 0345 643 7094 E:

East Anglia

East Anglia - Divisional Office
Office 3, Wharfside House, Prentice Road, Stowmarket, Suffolk, IP14 1RD View Map
T: 01449 774030 E:
East Anglia - Norfolk Office
Crome House, 231 St. Faiths Road, Norwich, Norfolk, NR6 7AP View Map
T: 01603 400321 F: 01603 400771 E:
East Anglia - Lowestoft Office
The Old Police Station, 2 Regent Road, Lowestoft, Suffolk, NR32 1PA View Map
T: 01502 569986 E:

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire, PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E:
East - Luton Office
Unit 2B Bramingham Business Park, Enterprise Way, Luton, LU3 4BU View Map
T: 01582 584575 E:


Midlands - Divisional Office
Wood Lane Community Centre, 157 Wood Lane, West Bromwich, B70 9PT View Map
T: 0121 553 3502 E:

North England

North - Divisional Office
The Gatehouse, Curtis Buildings, Berking Avenue, Leeds LS9 9LF View Map
T: 0113 468 4460 F: 0113 242 1399 E:
North - Sheffield Office
157-163 Sheffield Road, Killamarsh, Sheffield S21 1DY View Map
T: 0114 276 4980 E:

North West England

North West - Divisional Office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DX View Map
T: 01274 533553 E:
North West - Tameside Office
The Old Courthouse, Chapel Street, Dukinfield, Cheshire SK16 4DT View Map
T: 0161 711 0577 E:


Scotland divisional office
62 Viewfield Road, Ayr KA8 8HH View Map
T: 01292 436030 E:
Oban office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E:
Aberdeen office
Bon Accord House, Riverside Drive, Aberdeen AB11 7SL View Map
T: 01224 039264 E:
Isle of Bute office
18 East Princes Street, Rothesay, Isle of Bute PA20 9DL View Map
T: 01700 500376 E:

South England

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E:
South - Oxford Office
Office 4, Hampden House, Monument Park, Chalgrove, Oxfordshire OX44 7RW View Map
T: 01865 893269 E:

South East England

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E:
South East - East Sussex Office
Units 31-32, Castleham Business Centre East, Stirling Road, St Leonards On Sea, East Sussex, TN38 9NP View Map
T: 01424 853390 F: 0845 643 7300 E:

South West England

South West - Divisional Office
Mendip Court, Bath Road, Wells, Somerset BA5 3DG View Map
T: 01749 605594 E:

Positive Behaviour Support for children, young people and families

Positive Behaviour Support service
5th Floor, Margaret McMillan Tower, Princes Way, Bradford BD1 1NN View Map
T: 07584 528751/07341 478228 E:

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