North service rated ‘Good’
Affinity Trust’s North service was awarded a ‘Good’ rating by the CQC. They achieved ‘good’s in four of the five inspected areas, these being effective, caring, responsive and well-led.
The people we support and their family members were pleased with the support that Affinity Trust staff offered. One person we support said: “I like it here they look after me well, they help with my medications and they work hard.” A relative of someone we support said about the staff: “They are very caring. They have been there for my relative and listened. My relative is well loved and they are very supportive emotionally.”
A staff member explained that the key to support was a person centred approach: “Person centred care is all about the person, what they like, what they don’t like and knowing everyone is not the same.” This approach was clear in the way that staff interacted with the people they supported. In the CQC report, the inspectors noted that “Staff spoke with kindness and compassion and were highly committed and positive about the people they supported. Staff knew and understood the individual needs of each person, what their likes and dislikes were and how best to communicate with them so they could be empowered to make choices and decisions.”
The inspection took place throughout August when representatives from the CQC visited some people we support and spoke to family members and staff. At the time of the inspection, the North service provided support to 27 people with learning disabilities and/or autism across Leeds.
The full report can be found on the CQC website.