Affinity Trust’s service in Tameside has been rated ‘Good’ by the Care Quality Commission (CQC).
CQC, the independent regulator of social care in England, visited the service on 13 and 15 June 2017. This was the first inspection since the service was registered with CQC in June 2015.
At the time of the inspection, 29 people were using the supported living service, living on their own or with other people.
During their visit, CQC visited six people in their home, spoke to two people who used the service, and talked to one family member over the phone. They also spoke to several staff and examined care records, medicine records, personnel files and training records.
“The staff supports me very well” – one of the people we support at this service, quoted by CQC
CQC asks if each service it inspects is safe, effective, caring, responsive and well-led. They rated the Tameside service as ‘Good’ under each of these headings.
CQC’s findings included:
• Robust systems were in place to support and protect the health and safety of people using the service and staff.
• People’s health needs were closely monitored and each person had a health action document in place.
• People were comfortable in the presence of support workers, enjoying laughing and sharing banter.
• In each person’s file was a background profile that identified the most important things to remember for the person when providing them with support. For example, one person liked their bedroom to be kept in a certain way.
• There was a clear structure of accountability within the way the service was managed.
Read the full report on the CQC website. [opens in a new window]
“The support we receive from management is fantastic. I’ve never worked anywhere you’ve had such good, well-led support” – support worker, quoted by CQC