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The Views service in Rye rated ‘Good’

Affinity Trust’s service at The Views in Rye has been rated ‘Good’ by the Care Quality Commission.

CQC, the independent regulator of social care in England, visited the service, which provides care and support for up to six people with a learning disability, on 30 June 2017.  At the time of the inspection, which was unannounced, three people were using the service.

During their visit, CQC spoke to three members of the support team. They looked at three people’s support records and reviewed support workers’ and management records. After the inspection, they spoke to two relatives and the service’s registered manager, and received feedback from three health and social care professionals.

As people using this service have complex physical and health needs and communicate using other forms than words, CQC used the Short Observational Framework for Inspection. This is a way of observing the support people receive  to help understand the experience of people being supported

CQC asks if each service it inspects is safe, effective, caring, responsive and well-led. They rated the Rye service as ‘Good’ under each of these headings.

At its previous inspection of the service in 2014, CQC had found that the systems in place to monitor the quality of support, and to gather relatives’ and healthcare professionals’ views about the service, were not effective. By contrast, in the 2017 inspection, CQC found that the appropriate arrangements were in place to check the quality and safety of the service, and the systems to gather relatives’ and healthcare professionals’ views about the service were effective.

“The amazing love and care, respect and dignity with which [person] is treated is valued” – relative of a person we support at The Views, quoted by CQC

CQC’s findings included:

• Support plans contained detailed guidance about how support workers were to provide safe care without restricting people’s right to control how they lived their lives.

• People received support in an environment free from the risk of infection.

• People had choice over how they wanted to spend their day and support workers supported them to choose, for example by showing them photographs of places they could visit.

• Support  workers knew each person well and were able to describe what mattered to people and their individual needs.

• Detailed support plans with a section called ‘about me’ were in place had identified areas each person needed support with – such as managing their medicines, finance, meal preparation and going out.

• Support workers said the registered manager maintained a high visibility at the service, knew each person well and was hands on, enabling them to share and adopt good practice.

Donna Leedham, Affinity Trust’s Director of Operations and Quality, said: “This is a really positive inspection report which reflects the dedication and commitment of the staff team in meeting the needs of the people we support, and enhancing their life.”

Read the full report on the CQC website

Read all our recent ratings, reports and inspections [opens in a new window]

“It is heartening to see how much [support workers are gently expanding [person’s] horizons– relative of a person we support at The Views, quoted by CQC




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