Skip to main content Skip to contact details

Alan’s a key part of the household

Alan, who has a learning disability and is now in his sixties, had lived with his mother for most of his life. When she died a few years ago, Alan stayed at home, supported by twice-daily visits from a local support provider.

But one day Alan had a serious accident. He poured a kettle of boiling water over himself, leading to severe burns. He was afraid of people in uniform, so he didn’t call the emergency services. Only when his carer visited him the next day was he taken to hospital.Alan in his kitchen

Alan spent the next eight months in hospital having his injuries treated. When his treatment finished, there were no suitable places available for him to live locally. He was moved into a dementia care home, despite not having dementia.

In the care home, Alan regressed. He fell several times, and suffered from disturbed sleep. In this new environment, he needed 24-hour support.


Then a place became available at an Affinity Trust service close to where Alan had lived. He visited it every day, but it wasn’t right for him: the other people supported by the service were too quiet. So his support team worked with Alan to enable him to move into a new home, where the people were more active and outgoing.

Straight away, Alan responded more positively. Within a day of moving in, he took a shower – something he has done every day since then. Not only does he now take more pride in his appearance; he loves being in the kitchen, helps prepare meals and, calculator in hand, joins the staff when they’re helping him with his finances.

The staff read Alan’s reports, but didn’t jump to conclusions. They empowered Alan: instead of preventing him being in the kitchen, they bought him a small kettle so he could make his own tea while using his walking frame. They explained the routine of the house to him.

Alan’s support plan is reviewed monthly rather than every six months, allowing our support to stay flexible, so that Alan progresses as quickly as he can.

Since moving to this service, Alan hasn’t asked to go home once. He is now a key part of the household. His support team are helping Alan clear his debts and ensure he gets involved in as many activities as possible, both at home and in the community.

“Alan loves getting involved in arts and crafts with the rest of the house and even has some banter with one of our staff team who shares Alan’s passion for football. He’ll show the score on his fingers when they come on shift the next day. It’s just so great to see him communicating in this way and his cheeky personality shining through” – Alex Hill, Support Manager






Contact us

Contact us

Head Office

Head Office
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 01844 267800 F: 01844 267049 E:

Central England

Central - Divisional Office
109 Boston Road, Beaumont Leys, Leicester, LE4 1AW View Map
T: 0116 236 3793 F: 0345 643 7094 E:

East Anglia

East Anglia - Divisional Office
Office 3, Wharfside House, Prentice Road, Stowmarket, Suffolk, IP14 1RD View Map
T: 01449 774030 E:
East Anglia - Norfolk Office
Crome House, 231 St. Faiths Road, Norwich, Norfolk, NR6 7AP View Map
T: 01603 400321 F: 01603 400771 E:
East Anglia - Lowestoft Office
The Old Police Station, 2 Regent Road, Lowestoft, Suffolk, NR32 1PA View Map
T: 01502 569986 E:

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire, PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E:
East - Luton Office
Unit 2B Bramingham Business Park, Enterprise Way, Luton, LU3 4BU View Map
T: 01582 584575 E:


Midlands - Divisional Office
Wood Lane Community Centre, 157 Wood Lane, West Bromwich, B70 9PT View Map
T: 0121 553 3502 E:

North England

North - Divisional Office
The Gatehouse, Curtis Buildings, Berking Avenue, Leeds LS9 9LF View Map
T: 0113 468 4460 F: 0113 242 1399 E:
North - Sheffield Office
157-163 Sheffield Road, Killamarsh, Sheffield S21 1DY View Map
T: 0114 276 4980 E:
North - Shipley office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DX View Map
T: 01274 533553 E:

North West England

Shipley office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DX View Map
T: 01274 533553


Scotland divisional office
62 Viewfield Road, Ayr KA8 8HH View Map
T: 01292 436030 E:
Oban office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E:
Aberdeen office
Bon Accord House, Riverside Drive, Aberdeen AB11 7SL View Map
T: 01224 039264 E:
Isle of Bute office
18 East Princes Street, Rothesay, Isle of Bute PA20 9DL View Map
T: 01700 500376 E:
Irvine office
Suites 2/1 and 2/2, Landek House, 44-46 Bank Street, Irvine KA12 0LP View Map
T: 01294 446600 E:

South England

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E:
South - Oxford Office
Office 4, Hampden House, Monument Park, Chalgrove, Oxfordshire OX44 7RW View Map
T: 01865 893269 E:

South East England

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E:
South East - East Sussex Office
Units 31-32, Castleham Business Centre East, Stirling Road, St Leonards On Sea, East Sussex, TN38 9NP View Map
T: 01424 853390 F: 0845 643 7300 E:

South West England

South West - Divisional Office
Mendip Court, Bath Road, Wells, Somerset BA5 3DG View Map
T: 01749 605594 E:

Positive Behaviour Support for children, young people and their families

Positive Behaviour Support service
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 07341 478228 E:

Keep in touch

Young man with learning disabilities looking at his computer

Sign up for our bimonthly newsletter

Sign up now