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“It is a joy to work here”

Affinity Trust’s service in Hailsham in East Sussex has been rated ‘good’ by the Care Quality Commission (CQC).

CQC, the independent regulator of social care in England, visited the service on 29 and 30 August 2017. It comprises 10 one-bedroom flats, a communal lounge area, and an office and sleep-in area for staff. At the time of the inspection, the service was supporting nine people with a variety of health and social needs.

This was the first time the Sussex service had been inspected since it was registered in September 2015.

During their visit, the two inspectors met three staff and had feedback from two relatives of people living at the service. They looked at a range of records including support plans, risk assessments and recruitment records.

“It is a joy to work here” – staff member, quoted by CQC

Their findings included:

  • People received support from staff who knew them well and understood how to support them appropriately.

  • Staff treated people with kindness and respect. They knew about people’s likes, dislikes, support needs and things that were important to them.

  • There was a relaxed and calm atmosphere and staff had a good rapport with the people being supported.

  • There was good leadership in the home and staff knew they could speak to the registered manager and site manager whenever they needed to.

The inspectors also highlighted the progress made by one person using the service, who had increased the number of meals they cooked independently, could now go to the gym and the pub independently, and had started gardening.

Staff were complimentary about their training, describing it as “brilliant” and “really good”, and about management support. The inspectors said: “There was a thorough induction to the service and staff felt confident to meet people’s needs before they worked independently”.

“I’m happy that she says she likes living there and likes her flat. If she’s had any problems the carers have sorted them out” – relative of a person we support, quoted by CQC

Read the full report on the CQC’s website

See all our recent ratings, reports and inspections


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