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“The caring on the ground is fantastic”

Affinity Trust’s service in the south of England has been rated ‘good’ by the Care Quality Commission (CQC).

CQC, the independent regulator of social care in England, visited the service between 9 and 11 October 2017.  At the time of the inspection, the service was supporting 120 people in 22 locations in Berkshire, Oxfordshire, Portsmouth and Surrey.

To gather feedback about the service, the inspectors sent surveys to people we support, their relatives, staff and professionals. They also spoke to or received written feedback from social workers, commissioners, staff, relatives and others.

They reviewed support plans, recruitment and supervision records, staffing rosters and other records.

“Everyone works as a team” – staff member, quoted by CQC

The inspectors’ findings included:

  • People were relaxed in the company of staff and familiar with them. Staff used humour appropriately when interacting with people and involved them in conversations.

  • People each had a pen picture to document their personal history and life experiences. There was also a record of the most important things to the person.

  • People’s records documented how they liked to spend their time, at home and in the community. For example, one person really enjoyed the garden.

  • People each had their own weekly activity schedule based on their interests and were supported to attend a range of activities, such as music groups, pottery groups, the cinema and spas.

Staff told CQC they received good training, including training tailored to the needs of the people they were supporting, such as diabetes awareness, dementia and challenging behaviour.  As part of their induction, staff completed training in how to promote people’s dignity.  One staff member said: “They’re really good here – we have lots of training”.

CQC found that the service was well-led; that it promoted a positive and open culture; and that there were processes in place to monitor quality and drive service improvement.

Read the full report on the Care Quality Commission’s website

See all our recent ratings, reports and inspections

 “The caring on the ground is fantastic” – relative of a person we support, quoted by CQC

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Head Office

Head Office
1 St Andrew's Court, Wellington Street, Thame, Oxfordshire OX9 3WT View Map
T: 01844 267800 F: 01844 267829 E:
Media enquiries to:
1 St. Andrew's Court, Wellington Street, Thame, Oxfordshire OX9 3WT
T: 07553 264 975 E:

Central England

Central - Divisional Office
Rowan Room, Acacia Room, BT Room, Poplar Room and Office Ground floor, National Training Centre 3 Gilmour Close Leicester LE4 1EZ View Map
T: 0116 236 3793 F: 0345 643 7094 E:
For enquiries about Sheffield-based services
T: 07387 058 872 (9am-3.45pm Monday-Thursday only) E:

East England

East - Divisional Office
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T: 01354 696009 F: 08456 437521 E:
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North England

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West Midlands Office
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Positive Behaviour Support for children, young people and their families

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Scotland - Divisional Office
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T: 01292 436030 E:
Oban Office
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T: 01631 571311 F: 01631 566708 / 0872 111 4616 E:
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T: 01224 039264 E:
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Irvine office
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South & South West

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T: 01252 311188 F: 01252 311170 E:
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South East, Bedford and Northamptonshire

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
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Specialist Support

Specialist Support
Head Office, 1 St Andrew's Court, Wellington Street, Thame View Map
T: 01844 267800 F: 01844 267049 E: