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“The staff are kind and respect my choices”

The Care Quality Commission (CQC) has rated Affinity Trust’s support in Suffolk ‘Good’ in all five categories.

CQC, the independent regulator of social care in England, visited the people and the office on 18 and 20 April 2018, having given 48 hours’ notice.

Across Suffolk, Affinity Trust supports 28 people with learning and physical disabilities. Some people live on their own, others in shared housing.

The CQC inspector spoke to three people receiving support, as well as family members, Affinity Trust staff and other professionals. They also reviewed support plans, recruitment files, staffing rotas, training and other records.

CCQ rated the service as ‘Good’ in all five categories – safe, effective, caring, responsive and well-led.

They noted that:

  • people looked at ease with staff and said they were knowledgeable and caring

  • there was a robust recruitment process

  • people were supported to have maximum choice and control of their lives

  • staff provided a positive culture of support.

One relative said they were very pleased with the service, adding that their relative’s quality of life had improved and that they now did more than ever before.

“The staff are excellent at looking after me” – person we support in Suffolk, quoted by CQC

The staff CQC spoke to showed a good knowledge of the needs of the people they were supporting, and enjoyed working for the service. One said: “I like this job because you can help the people and you can only do this if you are supported yourself, much happier working here than in my past jobs.”

Senior staff visited the various parts of the service regularly to provide support, listen to the views of the people using the service, and monitor changes. The report notes: “We saw…that the people who used the service knew the managers and staff well.”

Donna Leedham, Director of Operations and Quality, said: “I am really proud of all the staff who work in Suffolk; they are very committed and want the very best for each person. They work to enable each person to have the life they want, and go above and beyond to make this happen.

“I would like to thank everyone for their ongoing commitment to the people they support, and to continue to keep up the person-centred work they do.”


Read the full report on CQC’s website

See all our ratings, reports and inspections

 

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Contact us

Head Office

Head Office
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 01844 267800 F: 01844 267049 E: info@affinitytrust.org

Central England

Central - Divisional Office
109 Boston Road, Beaumont Leys, Leicester, LE4 1AW View Map
T: 0116 236 3793 F: 0345 643 7094 E: infocentral@affinitytrust.org

East Anglia

East Anglia - Divisional Office
Office 3, Wharfside House, Prentice Road, Stowmarket, Suffolk, IP14 1RD View Map
T: 01449 774030 E: infoeastanglia@affinitytrust.org
East Anglia - Southend Office
Suite 7, 1st Floor Chalkwell Lawns, 648-656 London Road, Westcliff on Sea, Essex, SS0 9HR View Map
T: 01702 335980 F: 08456 437291
East Anglia - Norfolk Office
Crome House, 231 St. Faiths Road, Norwich, Norfolk, NR6 7AP View Map
T: 01603 400321 F: 01603 400771 E: infoeastanglia@affinitytrust.org
East Anglia - Lowestoft Office
The Old Police Station, 2 Regent Road, Lowestoft, Suffolk, NR32 1PA View Map
T: 01502 569986 E: infoeastanglia@affinitytrust.org

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire, PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E: infoeast@affinitytrust.org
East - Luton Office
Unit 2B Bramingham Business Park, Enterprise Way, Luton, LU3 4BU View Map
T: 01582 584575 E: infoeast@affinitytrust.org

Midlands

Midlands - Divisional Office
Wood Lane Community Centre, 157 Wood Lane, West Bromwich, B70 9PT View Map
T: 0121 553 3502 E: infomidlands@affinitytrust.org

North England

North - Divisional Office
The Gatehouse, Curtis Buildings, Berking Avenue, Leeds LS9 9LF View Map
T: 0113 468 4460 F: 0113 242 1399 E: infonorth@affinitytrust.org
North - Shipley Office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DX View Map
T: 01274 533553 F: 08456 437361 E: infonorth@affinitytrust.org
North - Sheffield Office
157-163 Sheffield Road, Killamarsh, Sheffield, S21 1DY View Map
T: 0114 276 4980 E: infonorth@affinitytrust.org
North - Tameside Office
The Old Courthouse, Chapel Street, Dukinfield, Cheshire SK16 4DT View Map
T: 0161 711 0577 E: infotameside@affinitytrust.org

Scotland

Scotland - Divisional Office
37 George Street, Ayr, KA8 0AH View Map
T: 01292 292922 F: 08456 437822 E: infoscotland@affinitytrust.org
Scotland - Oban Office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E: infoscotland@affinitytrust.org

South East England

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E: infosoutheast@affinitytrust.org
South East - East Sussex Office
Units 31-32, Castleham Business Centre East, Stirling Road, St Leonards On Sea, East Sussex, TN38 9NP View Map
T: 01424 853390 F: 0845 643 7300 E: infosoutheast@affinitytrust.org

South England

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E: infosouth@affinitytrust.org
South - Maidenhead Office
Unit 5, Maple Court, Grove Park Industrial Estate, Waltham Road, Maidenhead, Berkshire, SL6 3LW View Map
T: 01628 822359 E: infosouth@affinitytrust.org
South - Portsmouth Office
Gatcombe House, Copnor Road, Portsmouth, PO3 5EJ View Map
T: 02392 666624 F: 02392 666624 E: infosouth@affinitytrust.org
South - Oxford Office
Office 4, Hampden House, Monument Park, Chalgrove, Oxfordshire OX44 7RW View Map
T: 01865 893269 E: infosouth@affinitytrust.org

Bradford Positive Behaviour Support Service

Positive Behaviour Support Service
5th Floor, Margaret McMillan Tower, Princes Way, Bradford BD1 1NN View Map
T: 07584 528751 E: BradfordPBS@affinitytrust.org