“Staff provide really well for people’s needs”
The Care Quality Commission (CQC) has rated Affinity Trust’s residential home at Pear Tree Lane in Wolverhampton ‘Good’ in all five categories. All of Affinity Trust’s services regulated by CQC are currently rated ‘Good’.
CQC, the independent regulator of social care in England, visited the home unannounced on 26 April.
At Pear Tree Lane, Affinity Trust supports 13 people in three specially adapted buildings.
The CQC inspector talked to one person using the service, one visitor, the registered manager and several other staff. CQC also reviewed staff files and records such as complaints logs and monthly audits. They observed the delivery of care and support using the Short Observational Framework. This is a way of observing care to help understand the experience of people who are unable to talk.
“The staff…get to know the person, their individual personality” – visitor, quoted by CQC
CQC rated the service as ‘Good’ in all five categories – safe, effective, caring, responsive and well-led.
The inspector noted that staff:
had time to spend with people doing things they enjoyed as well as meeting their needs
were able to describe in detail how people’s individual needs had been assessed and what support people needed
were aware of what people liked to do and supported people to access a range of different activities.
CQC were told staff were caring, had a good rapport with people and had developed friendships and relationships.
They saw staff engaging positively with the people they supported: “We observed staff were discreet when offering support and spoke to people quietly about their care needs. This showed people were treated with respect, and their privacy and dignity was maintained.”
Read the full report on CQC’s website
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