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“Staff provide really well for people’s needs”

The Care Quality Commission (CQC) has rated Affinity Trust’s residential home at Pear Tree Lane in Wolverhampton ‘Good’ in all five categories. All of Affinity Trust’s services regulated by CQC are currently rated ‘Good’.

CQC, the independent regulator of social care in England, visited the home unannounced on 26 April.

At Pear Tree Lane, Affinity Trust supports 13 people in three specially adapted buildings.

The CQC inspector talked to one person using the service, one visitor, the registered manager and several other staff. CQC also reviewed staff files and records such as complaints logs and monthly audits. They observed the delivery of care and support using the Short Observational Framework. This is a way of observing care to help understand the experience of people who are unable to talk.

“The staff…get to know the person, their individual personality” – visitor, quoted by CQC

CQC rated the service as ‘Good’ in all five categories – safe, effective, caring, responsive and well-led.

The inspector noted that staff:

  • had time to spend with people doing things they enjoyed as well as meeting their needs

  • were able to describe in detail how people’s individual needs had been assessed and what support people needed

  • were aware of what people liked to do and supported people to access a range of different activities.

CQC were told staff were caring, had a good rapport with people and had developed friendships and relationships.

They saw staff engaging positively with the people they supported: “We observed staff were discreet when offering support and spoke to people quietly about their care needs. This showed people were treated with respect, and their privacy and dignity was maintained.”

Read the full report on CQC’s website
See all our ratings, reports and inspections

 

 

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Head Office

Head Office
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 01844 267800 F: 01844 267049 E: info@affinitytrust.org

Central England

Central - Divisional Office
109 Boston Road, Beaumont Leys, Leicester, LE4 1AW View Map
T: 0116 236 3793 F: 0345 643 7094 E: infocentral@affinitytrust.org

East Anglia

East Anglia - Divisional Office
Office 3, Wharfside House, Prentice Road, Stowmarket, Suffolk, IP14 1RD View Map
T: 01449 774030 E: infoeastanglia@affinitytrust.org
East Anglia - Southend Office
Suite 7, 1st Floor Chalkwell Lawns, 648-656 London Road, Westcliff on Sea, Essex, SS0 9HR View Map
T: 01702 335980 F: 08456 437291
East Anglia - Norfolk Office
Crome House, 231 St. Faiths Road, Norwich, Norfolk, NR6 7AP View Map
T: 01603 400321 F: 01603 400771 E: infoeastanglia@affinitytrust.org
East Anglia - Lowestoft Office
The Old Police Station, 2 Regent Road, Lowestoft, Suffolk, NR32 1PA View Map
T: 01502 569986 E: infoeastanglia@affinitytrust.org

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire, PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E: infoeast@affinitytrust.org
East - Luton Office
Unit 2B Bramingham Business Park, Enterprise Way, Luton, LU3 4BU View Map
T: 01582 584575 E: infoeast@affinitytrust.org

Midlands

Midlands - Divisional Office
Wood Lane Community Centre, 157 Wood Lane, West Bromwich, B70 9PT View Map
T: 0121 553 3502 E: infomidlands@affinitytrust.org

North England

North - Divisional Office
The Gatehouse, Curtis Buildings, Berking Avenue, Leeds LS9 9LF View Map
T: 0113 468 4460 F: 0113 242 1399 E: infonorth@affinitytrust.org
North - Shipley Office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DX View Map
T: 01274 533553 F: 08456 437361 E: infonorth@affinitytrust.org
North - Sheffield Office
157-163 Sheffield Road, Killamarsh, Sheffield, S21 1DY View Map
T: 0114 276 4980 E: infonorth@affinitytrust.org
North - Tameside Office
The Old Courthouse, Chapel Street, Dukinfield, Cheshire SK16 4DT View Map
T: 0161 711 0577 E: infotameside@affinitytrust.org

Scotland

Scotland - Divisional Office
37 George Street, Ayr, KA8 0AH View Map
T: 01292 292922 F: 08456 437822 E: infoscotland@affinitytrust.org
Scotland - Oban Office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E: infoscotland@affinitytrust.org

South East England

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E: infosoutheast@affinitytrust.org
South East - East Sussex Office
Units 31-32, Castleham Business Centre East, Stirling Road, St Leonards On Sea, East Sussex, TN38 9NP View Map
T: 01424 853390 F: 0845 643 7300 E: infosoutheast@affinitytrust.org

South England

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E: infosouth@affinitytrust.org
South - Maidenhead Office
Unit 5, Maple Court, Grove Park Industrial Estate, Waltham Road, Maidenhead, Berkshire, SL6 3LW View Map
T: 01628 822359 E: infosouth@affinitytrust.org
South - Portsmouth Office
Gatcombe House, Copnor Road, Portsmouth, PO3 5EJ View Map
T: 02392 666624 F: 02392 666624 E: infosouth@affinitytrust.org
South - Oxford Office
Office 4, Hampden House, Monument Park, Chalgrove, Oxfordshire OX44 7RW View Map
T: 01865 893269 E: infosouth@affinitytrust.org

Bradford Positive Behaviour Support Service

Positive Behaviour Support Service
5th Floor, Margaret McMillan Tower, Princes Way, Bradford BD1 1NN View Map
T: 07584 528751 E: BradfordPBS@affinitytrust.org