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“If I could afford not to be paid, I’d still do this”

The Care Quality Commission (CQC) has rated Affinity Trust’s operations in Cambridgeshire as ‘Good’, with an ‘Outstanding’ rating for their responsiveness.

CQC, the independent regulator of social care in England, visited Affinity Trust in Cambridgeshire in May and July 2018. At the time, 39 people were supported at 19 locations, including some in nearby Northamptonshire.

The CQC inspector spoke to three people who are being supported by Affinity Trust, one family member, and several staff. They reviewed paperwork including people’s support records, quality assurance audits, training records and complaints arrangements.

The inspector noted that:

  • People supported by Affinity Trust said that staff treated them with dignity and respect. They were involved in discussions about how risks associated with their needs – like travel, bathing, and medication – were managed and reviewed.

  • The people they spoke to made very positive comments about the staff and how they met people’s needs. One relative described how staff had taken “a great deal of time to get to know” their family member.

  • Staff were positive about the training and support they received. One staff member described the training as: “Brilliant. I can’t fault it. It’s one of the things we pride ourselves in.”

CQC said that the registered manager and staff had an excellent understanding and were very responsive to each person’s needs. The report described how one person was supported to visit the area where their family had lived. Another had enjoyed a music workshop; a third had taken part in indoor skydiving.

“One of the most professional providers that I have worked alongside” – health professional quoted by CQC

CQC said: ‘We found that staff had used their imagination, creativity and understanding…to empower them to experience new opportunities and achieve lifelong goals.’

The registered manager and staff team showed great commitment in enabling people to live as independently as possible. Staff understood people’s care and support needs and were empowered to have choice and control of their life through person-centred approaches. One staff member said, “If I could afford not to be paid, I’d still do this [job]”.

External professionals praised how the service was run, one calling it “one of the most professional providers that I have worked alongside”.

All of Affinity Trust’s services regulated by CQC are currently rated ‘Good’.

Read the full report on CQC’s website
See all our ratings, reports and inspections

 

Contact us

Head Office

Head Office
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 01844 267800 F: 01844 267049 E: info@affinitytrust.org

Central England

Central - Divisional Office
109 Boston Road, Beaumont Leys, Leicester, LE4 1AW View Map
T: 0116 236 3793 F: 0345 643 7094 E: info@affinitytrust.org

East Anglia

East Anglia - Divisional Office
Office 3, Wharfside House, Prentice Road, Stowmarket, Suffolk, IP14 1RD View Map
East Anglia - Southend Office
Suite 7, 1st Floor Chalkwell Lawns, 648-656 London Road, Westcliff on Sea, Essex, SS0 9HR View Map
T: 01702 335980 F: 08456 437291
East Anglia - Norfolk Office
Crome House, 231 St. Faiths Road, Norwich, Norfolk, NR6 7AP View Map
T: 01603 400321 F: 01603 400771 E: infoeastanglia@affinitytrust.org
East Anglia - Lowestoft Office
The Old Police Station, 2 Regent Road, Lowestoft, Suffolk, NR32 1PA View Map

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire, PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E: infoeast@affinitytrust.org
East - Luton Office
Unit 2B Bramingham Business Park, Enterprise Way, Luton, LU3 4BU View Map
T: 01582 584575 E: infoeast@affinitytrust.org

Midlands

Midlands - Divisional Office
Wood Lane Community Centre, 157 Wood Lane, West Bromwich, B70 9PT View Map
T: 0121 553 3502 E: infomidlands@affinitytrust.org

North England

North - Divisional Office
The Gatehouse, Curtis Buildings, Berking Avenue, Leeds LS9 9LF View Map
T: 0113 468 4460 F: 0113 242 1399 E: infonorth@affinitytrust.org
North - Sheffield Office
157-163 Sheffield Road, Killamarsh, Sheffield S21 1DY View Map
T: 0114 276 4980 E: infonorth@affinitytrust.org

North West England

North West - Divisional Office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DX View Map
T: 01274 533553 E: infoshipley@affinitytrust.org
North West - Tameside Office
The Old Courthouse, Chapel Street, Dukinfield, Cheshire SK16 4DT View Map
T: 0161 711 0577 E: infotameside@affinitytrust.org

Scotland

Scotland - Divisional Office
37 George Street, Ayr, KA8 0AH View Map
T: 01292 292922 F: 08456 437822 E: infoscotland@affinitytrust.org
Scotland - Oban Office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E: infoscotland@affinitytrust.org
Scotland - Aberdeen Office
Bon Accord House, Riverside Drive, Aberdeen AB11 7SL View Map
T: 01224 595529 E: infoscotland@affinitytrust.org

South England

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E: infosouth@affinitytrust.org
South - Maidenhead Office
Unit 5, Maple Court, Grove Park Industrial Estate, Waltham Road, Maidenhead, Berkshire, SL6 3LW View Map
T: 01628 822359 E: infosouth@affinitytrust.org
South - Portsmouth Office
Gatcombe House, Copnor Road, Portsmouth, PO3 5EJ View Map
T: 02392 666624 F: 02392 666624 E: infosouth@affinitytrust.org
South - Oxford Office
Office 4, Hampden House, Monument Park, Chalgrove, Oxfordshire OX44 7RW View Map
T: 01865 893269 E: infosouth@affinitytrust.org

South East England

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E: infosoutheast@affinitytrust.org
South East - East Sussex Office
Units 31-32, Castleham Business Centre East, Stirling Road, St Leonards On Sea, East Sussex, TN38 9NP View Map
T: 01424 853390 F: 0845 643 7300 E: infosoutheast@affinitytrust.org

South West England

South West - Divisional Office
Mendip Court, Bath Road, Wells, Somerset BA5 3DG View Map
T: 01749 605594 E: infosouthwest@affinitytrust.org

Bradford Positive Behaviour Support Service

Positive Behaviour Support Service
5th Floor, Margaret McMillan Tower, Princes Way, Bradford BD1 1NN View Map
T: 07584 528751 E: BradfordPBS@affinitytrust.org

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