Skip to main content Skip to contact details

“If I could afford not to be paid, I’d still do this”

The Care Quality Commission (CQC) has rated Affinity Trust’s operations in Cambridgeshire as ‘Good’, with an ‘Outstanding’ rating for their responsiveness.

CQC, the independent regulator of social care in England, visited Affinity Trust in Cambridgeshire in May and July 2018. At the time, 39 people were supported at 19 locations, including some in nearby Northamptonshire.

The CQC inspector spoke to three people who are being supported by Affinity Trust, one family member, and several staff. They reviewed paperwork including people’s support records, quality assurance audits, training records and complaints arrangements.

The inspector noted that:

  • People supported by Affinity Trust said that staff treated them with dignity and respect. They were involved in discussions about how risks associated with their needs – like travel, bathing, and medication – were managed and reviewed.

  • The people they spoke to made very positive comments about the staff and how they met people’s needs. One relative described how staff had taken “a great deal of time to get to know” their family member.

  • Staff were positive about the training and support they received. One staff member described the training as: “Brilliant. I can’t fault it. It’s one of the things we pride ourselves in.”

CQC said that the registered manager and staff had an excellent understanding and were very responsive to each person’s needs. The report described how one person was supported to visit the area where their family had lived. Another had enjoyed a music workshop; a third had taken part in indoor skydiving.

“One of the most professional providers that I have worked alongside” – health professional quoted by CQC

CQC said: ‘We found that staff had used their imagination, creativity and understanding…to empower them to experience new opportunities and achieve lifelong goals.’

The registered manager and staff team showed great commitment in enabling people to live as independently as possible. Staff understood people’s care and support needs and were empowered to have choice and control of their life through person-centred approaches. One staff member said, “If I could afford not to be paid, I’d still do this [job]”.

External professionals praised how the service was run, one calling it “one of the most professional providers that I have worked alongside”.

All of Affinity Trust’s services regulated by CQC are currently rated ‘Good’.

Read the full report on CQC’s website
See all our ratings, reports and inspections


Contact us

Contact us

Head Office

Head Office
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 01844 267800 F: 01844 267049 E:

Central England

Central - Divisional Office
109 Boston Road, Beaumont Leys, Leicester, LE4 1AW View Map
T: 0116 236 3793 F: 0345 643 7094 E:

East Anglia

East Anglia - Divisional Office
Office 3, Wharfside House, Prentice Road, Stowmarket, Suffolk, IP14 1RD View Map
T: 01449 774030 E:
East Anglia - Norfolk Office
Crome House, 231 St. Faiths Road, Norwich, Norfolk, NR6 7AP View Map
T: 01603 400321 F: 01603 400771 E:
East Anglia - Lowestoft Office
The Old Police Station, 2 Regent Road, Lowestoft, Suffolk, NR32 1PA View Map
T: 01502 569986 E:

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire, PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E:
East - Luton Office
Unit 2B Bramingham Business Park, Enterprise Way, Luton, LU3 4BU View Map
T: 01582 584575 E:


Midlands - Divisional Office
Wood Lane Community Centre, 157 Wood Lane, West Bromwich, B70 9PT View Map
T: 0121 553 3502 E:

North England

North - Divisional Office
The Gatehouse, Curtis Buildings, Berking Avenue, Leeds LS9 9LF View Map
T: 0113 468 4460 F: 0113 242 1399 E:
North - Sheffield Office
157-163 Sheffield Road, Killamarsh, Sheffield S21 1DY View Map
T: 0114 276 4980 E:
North - Shipley office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DX View Map
T: 01274 533553 E:

North West England

Shipley office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DX View Map
T: 01274 533553


Scotland divisional office
62 Viewfield Road, Ayr KA8 8HH View Map
T: 01292 436030 E:
Oban office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E:
Aberdeen office
Bon Accord House, Riverside Drive, Aberdeen AB11 7SL View Map
T: 01224 039264 E:
Isle of Bute office
18 East Princes Street, Rothesay, Isle of Bute PA20 9DL View Map
T: 01700 500376 E:
Irvine office
Suites 2/1 and 2/2, Landek House, 44-46 Bank Street, Irvine KA12 0LP View Map
T: 01294 446600 E:

South England

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E:
South - Oxford Office
Office 4, Hampden House, Monument Park, Chalgrove, Oxfordshire OX44 7RW View Map
T: 01865 893269 E:

South East England

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E:
South East - East Sussex Office
Units 31-32, Castleham Business Centre East, Stirling Road, St Leonards On Sea, East Sussex, TN38 9NP View Map
T: 01424 853390 F: 0845 643 7300 E:

South West England

South West - Divisional Office
Mendip Court, Bath Road, Wells, Somerset BA5 3DG View Map
T: 01749 605594 E:

Positive Behaviour Support for children, young people and their families

Positive Behaviour Support service
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 07341 478228 E:

Keep in touch

Young man with learning disabilities looking at his computer

Sign up for our bimonthly newsletter

Sign up now