The Care Quality Commission (CQC) has rated Affinity Trust’s operations in Leicestershire ‘Good’ in all five categories – safe, effective, caring, responsive and well-led.
CQC, the independent regulator of social care in England, visited Affinity Trust in Leicestershire over three days in early January.
In Leicestershire, Affinity Trusts supports 126 people with learning disabilities and autism.
The inspector spoke to 16 people being supported, as well as 12 relatives and 20 staff, and sent questionnaires to many others. They also reviewed care plans and records, staff records and other documentation.
The inspector noted:
Staff knew people’s needs well and recognised they had different needs, interests and abilities.
People had developed positive relationships with staff and were confident in approaching them when needed.
Support plans were personalised to include people’s interests, hobbies and relationships, and were regularly updated.
Relatives spoke positively about their family members’ quality of life and independence: “We have nothing but praise for the carers. Nothing is too much trouble for the staff.”
The report highlighted the registered manager’s ‘good leadership’ and noted the ‘open and transparent culture’ in which staff responded to feedback.
Staff were able to make suggestions and share ideas at regular meetings. CQC noted: ‘The introduction of staff reward and recognition awards showed the provider continues to build a culture of valuing and celebrating staff achievements.’
Affinity Trust ensured staff continued to learn and were trained and supported in their roles. One staff member said: “We get all the training and support we need, it’s the best company I’ve ever worked for.”
All Affinity Trust’s registered locations in England are currently rated ‘Good’.
“Staff are kind and respect me as a person” – person we support, quoted by CQC