“Staff are fantastic, super-professional”
The Care Quality Commission (CQC) has rated Affinity Trust’s residential home in Hastings ‘Good’ in all five categories – safe, effective, caring, responsive and well-led.
CQC, the independent regulator of social care in England, visited people in their home on the south coast, which supports six people with learning disabilities, at the end of May.
The inspectors spoke to three staff and reviewed documentation such as staff training and supervision records.
The inspectors noted:
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People’s outcomes were consistently good, and their feedback confirmed this.
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People were being supported in the least restrictive way to encourage their independence.
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Staff knew people’s preferences and needs very well. A relative said: “Staff are fantastic, super-professional. It really puts your mind at rest knowing how well people are looked after.”
CQC also saw that staff encouraged people to try new foods. A relative said their loved one used to have a limited diet but, thanks to this encouragement, had tried new foods and now enjoyed eating out.
Activities at the home included riding lessons, cookery, bowling, trampolining, swimming and shopping. Some of these were regular weekly activities; others took place as and when people asked for them. A relative said: “It’s great they get so many opportunities to go out and do things.”
CQC said: “The service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.”
The ‘Good’ rating means that all Affinity Trust’s registered locations in England have been rated ‘Good’ by CQC for more than a year.
Read the full report on CQC’s website
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