The Care Quality Commission (CQC) has rated Affinity Trust’s support in Sheffield ‘Good’ in all five categories – caring, effective, responsive, safe and well-led.
The inspection was carried out by one inspector, who spoke to five people being supported by Affinity Trust, and nine staff. The inspector also reviewed a variety of records, such as staff recruitment files and people’s care plans and medication records.
The inspector found:
Staff had a clear understanding of how to support people to live a fulfilling life, including activities like cycling, football and attending concerts.
People were encouraged to be part of the community, with opportunities to access local events (such as coffee mornings and barbecues), day trips and education.
Organised social gatherings were offered on top of everyday support.
People had started to be supported with Person Centred Active Support, “which made a big difference to their achievements”.
Relatives told CQC they were confident that staff treated their family members with respect and supported them to retain their dignity. One said: “Since this agency [Affinity Trust] has been involved, it’s like a breath of fresh air – we as a family finally feel listened to and general assumptions about what [person being supported by Affinity Trust] can and can’t do are no longer being made.”
Staff said they felt listened to and were committed to improving the quality of support. One said: “It’s a really good place to work, all the staff support one another.”
The ‘Good’ rating for Sheffield means that all Affinity Trust’s registered locations in England have been rated ‘Good’ by CQC for more than a year.