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“We are very well supported”

The Care Quality Commission has rated Affinity Trust’s support in West Kent ‘Good’ in all five categories – caring, effective, responsive, safe and well-led.

The Care Quality Commission (CQC), the independent regulator of social care in England, carried out the inspection in November 2019.  In West Kent, Affinity Trust supports 28 people living in 15 locations.

The inspection was carried out by three inspectors, who visited the Ashford office as well as people’s homes. They spoke to four people who are supported by Affinity Trust, as well as their relatives, staff, and health professionals.

The inspectors found:

  • Staff treated people with warmth and affection

  • Staff provided emotional support when it was needed, backed up by guidance and training

  • Wherever possible, people were supported to do things themselves, with minimal support

  • People were supported to maintain important relationships – one relative said that staff enabled their relation to visit them at home and keep in touch by phone.

People were also supported to follow their interests. For instance, one person enjoyed visiting National Trust properties and places with wildlife, all of which was recorded in their support plan.  People’s cultural and religious needs were identified; one person was supported to attend church regularly.

CQC found the support provided was well-led, and staff described a positive, open culture. One said: “We are very well supported, our manager is lovely and very approachable.”

Managers regularly visited each person’s home, to talk to people living there and to staff, and to monitor the quality of the support provided.

Staff said they had received the training and support they needed, and praised Affinity Trust’s new reward and recognition systems (like the staff awards scheme launched in 2019). One said: “It has been very positive for staff morale and given us all something to aim for and celebrate.”

The ‘Good’ rating for West Kent means that, since July 2018, all Affinity Trust’s registered locations in England have been rated ‘Good’ by CQC.

Read the full report on CQC’s website
See all our ratings, reports and inspections

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Head Office

Head Office
1 St. Andrew's Court, Wellington Street, Thame, Oxfordshire OX9 3WT View Map
T: 01844 267800 F: 01844 267829 E:

Central England

Central - Divisional Office
109 Boston Road, Beaumont Leys, Leicester, LE4 1AW View Map
T: 0116 236 3793 F: 0345 643 7094 E:
For enquiries about Sheffield-based services
T: 07387 058 872 (9am-3.45pm Monday-Thursday only) E:

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E:
Enquiries for Norfolk and Suffolk should be directed to the Divisional Office.

North England

North - Divisional Office
Unit 12, Curtis House Business Centre, Leeds, LS9 9LF View Map
T: 0113 468 4460 E:
Bradford District Office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DZ View Map
T: 01274 533553 E:
West Midlands Office
Flat 7, Parry’s Court, Woodside Place, Cannock, Staffordshire, WS11 4AA View Map
T: 01543 578764

Positive Behaviour Support for children, young people and their families

Positive Behaviour Support
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 07341 478228 E:


Scotland - Divisional Office
62 Viewfield Road, Ayr KA8 8HH View Map
T: 01292 436030 E:
Oban Office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E:
Aberdeen Office
87a Urquhart Road, Aberdeen, AB24 5ND View Map
T: 01224 039264 E:
Isle of Bute Office
18 East Princes Street, Rothesay, Isle of Bute PA20 9DL View Map
T: 01700 500376 E:
Irvine office
Suites 2/1 and 2/2, Landek House, 44-46 Bank Street, Irvine KA12 0LP View Map
T: 01294 446600 E:

South England

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E:
Oxford Office
Office 4, Hampden House, Monument Park, Chalgrove, Oxfordshire OX44 7RW View Map
T: 01865 893269 E:
Somerset Office
Mendip Court, Bath Road, Wells, Somerset BA5 3DG View Map
T: 01749 605594 E:

South East, Bedford and Northamptonshire

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E:

Specialist Support

Specialist Support
Head Office, 1 St Andrew's Court, Wellington Street, Thame View Map
T: 01844 267800 F: 01844 267049 E: