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Supporting Michelle in Cheshire

Michelle has bipolar disorder, autism and a learning disability. Before we started supporting her, she was living in a residential unit for people with mental ill health. Here, she regularly attacked staff and damaged property, and often had to be physically restrained.

Our Specialist Support division was set up to provide high-quality bespoke support to people, like Michelle, who have complex needs.

Now supported by Affinity Trust, Michelle has her own flat in Cheshire. We’ve recruited staff who meet her needs – such as positive people who can make her laugh. They’ve completed our specialist training, such as in Positive Behaviour Support.

Support staff can also turn to our clinical team for expert guidance. So, when talking to Michelle, our staff use short, clear sentences, and give her time to process these. They also use pictorial tools. For instance, a board showing staff photos means Michelle doesn’t have to keep asking who will be on shift, which can make her anxious.

Michelle likes to phone her mother every week. But she can get worried if Mum doesn’t answer, so staff will call first to check she is in.


Woman sitting on sofa
Woman sitting on sofa

When on the phone, Michelle used to struggle with what to say and would then turn abusive. So staff gave her a list of things to talk about, which has led to much more positive conversations.

Since we started supporting Michelle, she has settled into her community and developed an active social life. She enjoys tea and cake with her neighbours, and has also built a good rapport with staff at her local Co-op, who bought her chocolates for her birthday.

Michelle has full days with a range of structured activities such as bowling, dancing, and attending a local church group. She also enjoys visiting local cafes and nail bars.

When pandemic restrictions were in place, staff had to find creative alternatives to these activities. So, during this time Michelle enjoyed home discos, movie afternoons in her sensory room, and Zumba classes on YouTube. We also supported her to develop new interests, like gardening.


Contact us

Contact us

Head Office

Head Office
1 St. Andrew's Court, Wellington Street, Thame, Oxfordshire OX9 3WT View Map
T: 01844 267800 F: 01844 267829 E:

Central England

Central - Divisional Office
109 Boston Road, Beaumont Leys, Leicester, LE4 1AW View Map
T: 0116 236 3793 F: 0345 643 7094 E:
Sheffield office
157-163 Sheffield Road, Killamarsh, Sheffield S21 1DY View Map
T: 0114 276 4980 E:

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E:
Enquiries for Norfolk and Suffolk should be directed to the Divisional Office.

North England

North - Divisional Office
Unit 12, Curtis House Business Centre, Leeds, LS9 9LF View Map
T: 0113 468 4460 E:

Positive Behaviour Support for children, young people and their families

Positive Behaviour Support
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 07341 478228 E:


Scotland - Divisional Office
62 Viewfield Road, Ayr KA8 8HH View Map
T: 01292 436030 E:
Oban Office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E:
Aberdeen Office
87a Urquhart Road, Aberdeen, AB24 5ND View Map
T: 01224 039264 E:
Isle of Bute Office
18 East Princes Street, Rothesay, Isle of Bute PA20 9DL View Map
T: 01700 500376 E:
Irvine office
Suites 2/1 and 2/2, Landek House, 44-46 Bank Street, Irvine KA12 0LP View Map
T: 01294 446600 E:

South England

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E:
Oxford Office
Office 4, Hampden House, Monument Park, Chalgrove, Oxfordshire OX44 7RW View Map
T: 01865 893269 E:
Somerset Office
Mendip Court, Bath Road, Wells, Somerset BA5 3DG View Map
T: 01749 605594 E:

South East, Bedford and Northamptonshire

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E:

Specialist Support

Specialist Support
Head Office, 1 St Andrew's Court, Wellington Street, Thame View Map
T: 01844 267800 F: 01844 267049 E: