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Finding a home for Ben

Ben standing in the lounge of his new bungalow. He looks so happy! You can see his computer desk in the bottom right corner of the image, and behind Ben is a Kallax shelf with his many models of double decker buses on.
Ben is delighted with his new, permanent home.

A stable, secure and appropriate home is the foundation that enables any of us to thrive.

For nine years, Ben lived in rented accommodation, supported by Affinity Trust. In that time, he lived in four different properties. He had no security of tenure, and often the property he lived in was being rented while the landlord made plans to renovate and sell so few repairs were carried out. Earlier in 2022, he once again found himself facing losing his home because his private landlord was selling the property. With pressure on the housing market, it became increasingly difficult to find somewhere that would meet his needs and give security of tenure.

Ben has autism, and a severe communication disorder including extra-sensitive hearing and high emotional empathy, making him very aware of other people’s feelings. Living with noise, or in close proximity to others causes him great distress which in time affects his physical and mental health.

In the first instance, we converted staff accommodation in a supported living scheme into a temporary flat, so Ben did not have to go into institutional care. However, with staff needing their facilities and Ben’s sensory needs, this was not a long-term solution and the search was on to find him a permanent, suitable home.

We approached one of our housing partners, Places for People as we know that they will purchase self-contained bungalows where people we support can live on their own with our 24/7 support. Affinity Trust and Places for People have worked together for many years. We both share the same values of getting support and housing right for people with disabilities.

Ben’s staff were fantastic in supporting him through a very challenging time. Involving his family was also very important, which helped make sure the bungalow identified met his needs perfectly. Everyone worked together to find him the right place to live – even Ben was looking, searching housing websites on the internet.

Affinity Trust also received invaluable support from local commissioners in Leicestershire. They helped us work with the local housing benefit department to get the rent level agreed. Ben’s new home is an example of the high-quality personalised accommodation that the exempt accommodation housing benefit regulations were meant to support.

Places for People refurbished the bungalow to a very high standard, and Ben was involved throughout, keeping up to date through visits and photos. He also chose some of the furniture himself.

His mum, Pat, said: “When we heard that Affinity Trust and Places for People were looking for somewhere for Ben to live, we were delighted and relieved.

“Ben’s new home is perfect for him, in a quiet residential location with outside space. He has a large living room which allows his desk and laptop to be in a good position and gives him space to move around.

“The local shop and country walks are close by. The smile on his face when he walked through the door for the first time was amazing. He loves it.”

Ben has a very close family and his parents, all three siblings and his aunt are involved in his care.

Pat continued: “We are all so grateful to Affinity Trust for supporting him, and to both Affinity Trust and Places for People for the effort and expertise that has gone into finding this wonderful home for him.

“For the first time, Ben has the space and security to develop his full potential and live a happy fulfilled life.”

Charlotte Betts, Head of Housing at Affinity Trust was instrumental in finding Ben’s new home and getting him rehoused. She said: “Ben now has long-term security in place where he can live his best life. Seeing him walk around the bungalow with his mum for the first time was an emotional experience for all.

“Getting the right housing for people with disabilities is really hard but with a shared commitment and tenacity, great outcomes are possible.”

Contact us

Contact us

Head Office

Head Office
1 St Andrew's Court, Wellington Street, Thame, Oxfordshire OX9 3WT View Map
T: 01844 267800 F: 01844 267829 E:
Media enquiries to:
1 St. Andrew's Court, Wellington Street, Thame, Oxfordshire OX9 3WT
T: 07553 264 975 E:

Central England

Central - Divisional Office
Rowan Room, Acacia Room, BT Room, Poplar Room and Office Ground floor, National Training Centre 3 Gilmour Close Leicester LE4 1EZ View Map
T: 0116 236 3793 F: 0345 643 7094 E:
For enquiries about Sheffield-based services
T: 07387 058 872 (9am-3.45pm Monday-Thursday only) E:

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E:
Enquiries for Norfolk and Suffolk should be directed to the Divisional Office.

North England

North - Divisional Office
Unit 12, Curtis House Business Centre, Leeds, LS9 9LF View Map
T: 0113 468 4460 E:
Bradford District Office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DZ View Map
T: 01274 533553 E:
West Midlands Office
Flat 7, Parry’s Court, Woodside Place, Cannock, Staffordshire, WS11 4AA View Map
T: 01543 578764

Positive Behaviour Support for children, young people and their families

Positive Behaviour Support
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 07341 478228 E:


Scotland - Divisional Office
62 Viewfield Road, Ayr KA8 8HH View Map
T: 01292 436030 E:
Oban Office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E:
Aberdeen Office
87a Urquhart Road, Aberdeen, AB24 5ND View Map
T: 01224 039264 E:
Isle of Bute Office
18 East Princes Street, Rothesay, Isle of Bute PA20 9DL View Map
T: 01700 500376 E:
Irvine office
Suites 2/1 and 2/2, Landek House, 44-46 Bank Street, Irvine KA12 0LP View Map
T: 01294 446600 E:

South & South West

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E:
Somerset Office
Mendip Court, Bath Road, Wells, Somerset BA5 3DG View Map
T: 01749 605594 E:

South East, Bedford and Northamptonshire

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E:

Specialist Support

Specialist Support
Head Office, 1 St Andrew's Court, Wellington Street, Thame View Map
T: 01844 267800 F: 01844 267049 E: