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Case Study: Sam’s Story

Positive Behaviour Support (PBS) is a service that meets the needs of students with challenging behaviours and provides a positive learning environment for all students. Children are supported to learn critical social skills, develop positive attitudes and values, interact positively, complete school work and demonstrate appropriate self-control. Please read one of our case studies about Sam (not his real name) which tells the story of his successful changes in behaviour.

When we first started working with Sam, it was in the midst of the pandemic, and all contact with friends and family had stopped. He did not want anyone to visit his home, and he didn’t want to leave it. Sam was happy to go to school but struggled to access the community. His Mum was also anxious from the fear of Sam using challenging behaviour, which could be extremely aggressive towards her at the time.

Our work with him started slowly. The Specialist Keyworker had to arrange a video call, use a social story(a tool that helps to explain social situations) then meet in a park before Sam invited her to visit him at his house. The implementation of the PBS Plan has supported Sam in understanding his emotions and how to help himself when he struggles to self-regulate. During this time, the family had a bereavement, and to deal with Sam’s loss, we supported Sam in learning some methods to help him get through it.

We gave Sam techniques to help him manage his anger. This included work with his Keyworker and talking sessions using Minecraft as a way to get him to open up.

We have supported Sam in accessing the community. His Mum has found him several groups, to attend, and during the school holidays, his Keyworker took him for a day out at the Runway Visitors Park. This was the first time Sam had been out with someone not part of his family. Sam has also started playing football on Friday nights, which he enjoys, allowing him to mix with his peers in a social setting. He is building skills such as teamwork and is working on friendships.

Recently, Sam was made Man of the Match. We are all incredibly proud of him. Seeing how much he had improved since we first met him is brilliant. This is all down to Sam wanting to learn and his Mum helping him along the way.

Contact us

Contact us

Head Office

Head Office
1 St Andrew's Court, Wellington Street, Thame, Oxfordshire OX9 3WT View Map
T: 01844 267800 F: 01844 267829 E:
Media enquiries to:
1 St. Andrew's Court, Wellington Street, Thame, Oxfordshire OX9 3WT
T: 07553 264 975 E:

Central England

Central - Divisional Office
Rowan Room, Acacia Room, BT Room, Poplar Room and Office Ground floor, National Training Centre 3 Gilmour Close Leicester LE4 1EZ View Map
T: 0116 236 3793 F: 0345 643 7094 E:
For enquiries about Sheffield-based services
T: 07387 058 872 (9am-3.45pm Monday-Thursday only) E:

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E:
Enquiries for Norfolk and Suffolk should be directed to the Divisional Office.

North England

North - Divisional Office
Unit 12, Curtis House Business Centre, Leeds, LS9 9LF View Map
T: 0113 468 4460 E:
Bradford District Office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DZ View Map
T: 01274 533553 E:
West Midlands Office
Flat 7, Parry’s Court, Woodside Place, Cannock, Staffordshire, WS11 4AA View Map
T: 01543 578764

Positive Behaviour Support for children, young people and their families

Positive Behaviour Support
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 07341 478228 E:


Scotland - Divisional Office
62 Viewfield Road, Ayr KA8 8HH View Map
T: 01292 436030 E:
Oban Office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E:
Aberdeen Office
87a Urquhart Road, Aberdeen, AB24 5ND View Map
T: 01224 039264 E:
Isle of Bute Office
18 East Princes Street, Rothesay, Isle of Bute PA20 9DL View Map
T: 01700 500376 E:
Irvine office
Suites 2/1 and 2/2, Landek House, 44-46 Bank Street, Irvine KA12 0LP View Map
T: 01294 446600 E:

South & South West

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E:
Somerset Office
Mendip Court, Bath Road, Wells, Somerset BA5 3DG View Map
T: 01749 605594 E:

South East, Bedford and Northamptonshire

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E:

Specialist Support

Specialist Support
Head Office, 1 St Andrew's Court, Wellington Street, Thame View Map
T: 01844 267800 F: 01844 267049 E: