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Job application FAQs

Why do you use an online recruitment system?

The online job search and application system makes it much quicker and easier for you to apply for our roles. It enables you to sign up for email alerts for future vacancies and also allows us to keep a record of candidates so that we can contact them again when a suitable position arises.

Do all applications have to be made online?

If you can apply online we prefer it if you do so as it speeds up the process and saves time.

However, if you do not have access to the internet or, due to disability you would like the application form in a different format please contact the recruitment team at the local office and we will provide an application form in an alternative format. Local office contact details can be found at the bottom of this page.

We would value your feedback on the online process. If you experience any problems with the online form, please contact us at

How long will it take me to apply online?

We have two methods of online application. If you have a CV which includes a detailed work and education history you can use our Quick Apply option. If you do this we estimate filling in the other details will take you 5 to 10 minutes plus the time it takes for you to answer the vacancy specific questions.

If you are completing the full application form, we estimate this will take you around 15 to 20 minutes plus the time it takes you to complete the vacancy specific questions.

How do I know my application has been received?

When you have submitted your application you will see a screen thanking you for doing so. You will also receive an automated email acknowledging receipt of your application. A copy of the application form you submitted will also be attached to this email.

You will also receive an email with details of how to log into the system, via a candidate portal, to amend any details.

What email address should I use?

You can use any email address you like, but it must be unique to you. The system uses your email address to identify you, so we strongly recommend that you use an address that you have regular access to and isn’t shared with anyone else.

What happens if I misspell my email address?

You must be very careful when registering – if you accidentally misspell your email address, the system won’t recognise your real address when you come to log back in. If you’re having problems logging in, contact the recruitment team at the local office you applied to.

Where do I find the job definition and person specification?

Each advert has a link to the full job definition and person specification for that role.

What is the closing date and time?

Where there is a closing date, it will be shown on the job advert. Unless otherwise specified, the position will close at midnight on the night of the closing date. Many of our jobs don’t have closing dates. We normally review application forms within three working days of receipt.

What is the Candidate Portal used for?

The candidate portal is used if you want to withdraw your application or update your contact details. Your information is securely stored on the site and can only be accessed using your email address and password.

You will be sent login details the first time you apply for a job or set up a vacancy alert.

How do I activate or unsubscribe from vacancy alerts?

Once you have signed up to be sent vacancy alerts, an email confirmation will be sent to you. It will include a link that you must click on in order to activate your vacancy alerts.

To unsubscribe from this service, simply follow the directions given in each email sent to you.

I am receiving too many or too few vacancy alerts.

We recommend you amend your alert criteria through logging into the candidate portal.

Any other questions?

Call our recruitment team on 01844 267800, or email

Contact us

Head Office

Head Office
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 01844 267800 F: 01844 267049 E:

Central England

Central - Divisional Office
109 Boston Road, Beaumont Leys, Leicester, LE4 1AW View Map
T: 0116 236 3793 F: 0345 643 7094 E:

East Anglia

East Anglia - Divisional Office
Office 3, Wharfside House, Prentice Road, Stowmarket, Suffolk, IP14 1RD View Map
East Anglia - Southend Office
Suite 7, 1st Floor Chalkwell Lawns, 648-656 London Road, Westcliff on Sea, Essex, SS0 9HR View Map
T: 01702 335980 F: 08456 437291
East Anglia - Norfolk Office
Crome House, 231 St. Faiths Road, Norwich, Norfolk, NR6 7AP View Map
T: 01603 400321 F: 01603 400771 E:
East Anglia - Lowestoft Office
The Old Police Station, 2 Regent Road, Lowestoft, Suffolk, NR32 1PA View Map

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire, PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E:
East - Luton Office
Unit 2B Bramingham Business Park, Enterprise Way, Luton, LU3 4BU View Map
T: 01582 584575 E:


Midlands - Divisional Office
Wood Lane Community Centre, 157 Wood Lane, West Bromwich, B70 9PT View Map
T: 0121 553 3502 E:

North England

North - Divisional Office
The Gatehouse, Curtis Buildings, Berking Avenue, Leeds LS9 9LF View Map
T: 0113 468 4460 F: 0113 242 1399 E:
North - Sheffield Office
157-163 Sheffield Road, Killamarsh, Sheffield S21 1DY View Map
T: 0114 276 4980 E:

North West England

North West - Divisional Office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DX View Map
T: 01274 533553 E:
North West - Tameside Office
The Old Courthouse, Chapel Street, Dukinfield, Cheshire SK16 4DT View Map
T: 0161 711 0577 E:


Scotland - Divisional Office
37 George Street, Ayr, KA8 0AH View Map
T: 01292 292922 F: 08456 437822 E:
Scotland - Oban Office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E:
Scotland - Aberdeen Office
Bon Accord House, Riverside Drive, Aberdeen AB11 7SL View Map
T: 01224 595529 E:

South England

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E:
South - Maidenhead Office
Unit 5, Maple Court, Grove Park Industrial Estate, Waltham Road, Maidenhead, Berkshire, SL6 3LW View Map
T: 01628 822359 E:
South - Portsmouth Office
Gatcombe House, Copnor Road, Portsmouth, PO3 5EJ View Map
T: 02392 666624 F: 02392 666624 E:
South - Oxford Office
Office 4, Hampden House, Monument Park, Chalgrove, Oxfordshire OX44 7RW View Map
T: 01865 893269 E:

South East England

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E:
South East - East Sussex Office
Units 31-32, Castleham Business Centre East, Stirling Road, St Leonards On Sea, East Sussex, TN38 9NP View Map
T: 01424 853390 F: 0845 643 7300 E:

South West England

South West - Divisional Office
Mendip Court, Bath Road, Wells, Somerset BA5 3DG View Map
T: 01749 605594 E:

Bradford Positive Behaviour Support Service

Positive Behaviour Support Service
5th Floor, Margaret McMillan Tower, Princes Way, Bradford BD1 1NN View Map
T: 07584 528751 E:

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