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Meet Lucy – Support Manager

Lucy joined Affinity Trust in 2008. She now manages a team of 24 staff supporting people with learning disabilities in Silsoe in rural Bedfordshire.

What did you do before joining Affinity Trust?

As an 18-year-old school leaver I joined the NHS as a student nurse at Leavesden Hospital in Bedfordshire (a mental health facility, now closed). I then worked as a qualified nurse in a secure unit in Buckinghamshire before moving back to Bedfordshire as a deputy manager. Six months later, I was promoted to manager.

What led you to join Affinity Trust?

I was working as a nurse at Bedfordshire NHS Trust when they decided to allow different companies to run services. Affinity Trust, which was then called TACT (Thames and Chiltern Trust), won the contract, and I was transferred under TUPE.

Every service I’ve worked in I’ve enjoyed, from children’s services to secure units. I love it all.

What does your role involve?

Building rapport with the families of people we support is really important. Day-to-day, much of my time is spent training and coaching people to do the job and do it well.

I also need to make sure our covid-19 procedures are adhered to and that our staff are aware of any changes. And support plans, paperwork and one-to-ones take up most of the rest of my time.

What do you enjoy most about your job?

I love the interaction with the people we support – the opportunity to have a chat and see how it’s going. Seeing people prosper and thrive, it’s so lovely. Affinity Trust is a very person-centred organisation.

I have a lovely team. Some of my team have been with us since we started working in Silsoe in 2008.

How has the pandemic affected your work?

In the first lockdown we made lots of puddings and cakes – little things that kept people going. We supported people with activities like gardening, drives and walks, things that kept them safe. At the moment, relatives of the people we support can visit them, but only outside, so we also arrange video calls.

But things are changing – only last week one of the people we support was talking about having a holiday this year.

What challenges do you face?

The house where the people we support live is in the countryside and hard to get to for some of our staff. There is no bus service on Sundays of bank holidays.

What is working at Affinity Trust like?

I’ve been very fortunate, I’ve had a great experience. I’ve been to various localities, been to conferences and training, and loved meeting other colleagues.

Everyone’s an open book. I can speak to all the senior managers, people are very open and friendly. And the courses are very good.

I enjoy my job. If I had my time again, I’d do it all again.

Contact us

Contact us

Head Office

Head Office
1 St Andrew's Court, Wellington Street, Thame, Oxfordshire OX9 3WT View Map
T: 01844 267800 F: 01844 267829 E:
Media enquiries to:
1 St. Andrew's Court, Wellington Street, Thame, Oxfordshire OX9 3WT
T: 07553 264 975 E:

Central England

Central - Divisional Office
3 Gilmour Close, Beaumont Leys, Leicester, LE4 1EZ View Map
T: 0116 236 3793 F: 0345 643 7094 E:
For enquiries about Sheffield-based services
T: 07387 058 872 (9am-3.45pm Monday-Thursday only) E:

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E:
Enquiries for Norfolk and Suffolk should be directed to the Divisional Office.

North England

North - Divisional Office
Unit 12, Curtis House Business Centre, Leeds, LS9 9LF View Map
T: 0113 468 4460 E:
Bradford District Office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DZ View Map
T: 01274 533553 E:
West Midlands Office
Flat 7, Parry’s Court, Woodside Place, Cannock, Staffordshire, WS11 4AA View Map
T: 01543 578764

Positive Behaviour Support for children, young people and their families

Positive Behaviour Support
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 07341 478228 E:


Scotland - Divisional Office
62 Viewfield Road, Ayr KA8 8HH View Map
T: 01292 436030 E:
Oban Office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E:
Aberdeen Office
87a Urquhart Road, Aberdeen, AB24 5ND View Map
T: 01224 039264 E:
Isle of Bute Office
18 East Princes Street, Rothesay, Isle of Bute PA20 9DL View Map
T: 01700 500376 E:
Irvine office
Suites 2/1 and 2/2, Landek House, 44-46 Bank Street, Irvine KA12 0LP View Map
T: 01294 446600 E:

South & South West

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E:
Somerset Office
Mendip Court, Bath Road, Wells, Somerset BA5 3DG View Map
T: 01749 605594 E:

South East, Bedford and Northamptonshire

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E:

Specialist Support

Specialist Support
Head Office, 1 St Andrew's Court, Wellington Street, Thame View Map
T: 01844 267800 F: 01844 267049 E: