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Meet Tahira – Support Worker

Tahira is a Support Worker based in Leeds. She joined Affinity Trust in 2015.

What is outreach support and why is it important?Woman wearing headscarf

An outreach support worker is somebody that goes into someone’s home to provide them with support.  Every person is different and everyone has different support needs. We can’t finish one shift and go to the next one thinking we can treat that person just like the previous one.

Some of the people I support for just two hours (this is the shortest), and with others it can be three, four or five hours, and the longest is seven hours.  Having previously worked in a 9-5 role, I can honestly say that it just wasn’t for me.  I love that no two days are the same now and enjoy the travel and flexibility that the role brings.

The outreach service at Affinity Trust is vital for the people we support and their health and wellbeing. Some of the people we support are very vulnerable and often lonely. With our support, I have seen them grow in confidence, improve in their communication skills and learn more about themselves as they visit new places and experience new things.

What qualities make someone an effective outreach support worker? 

I would say sensitivity, compassion, empathy, understanding and patience as well as excellent listening skills. Relationship building or “working friendships”, as I like to call it, are key. It is about not judging, being sensitive, working within their situation, and not being confined by a black-and- white support plan.  You need to have compassion and empathy as to the struggles others may have in their lives.

What advice would you give to others considering becoming an outreach Support Worker? 

You need to have patience and you need to want to do the role, not just be in it for money.  I laugh in saying this as it sounds big-headed but I have never had a client say, ‘I don’t want Tahira to come back and work with me’, which is lovely.  The role can fit in around your life but you need to be flexible and you need to be able to build relationships and be understanding.

Would you consider working anywhere else?

I would not swap my role for anything now!  I used to work as a personal adviser before. The money was good but I wasn’t being fulfilled day-to-day.  Friends and family have asked me when I’m going to get a job that uses my psychology degree, but I wouldn’t want to work anywhere else now.  The hours can be long at times but the work is still so flexible.  If I have an appointment I just speak to my manager and we work around it. That flexibility goes two ways of course but it’s great and allows me to plan ahead and have a work-life balance.

Contact us

Head Office

Head Office
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 01844 267800 F: 01844 267049 E:

Central England

Central - Divisional Office
109 Boston Road, Beaumont Leys, Leicester, LE4 1AW View Map
T: 0116 236 3793 F: 0345 643 7094 E:

East Anglia

East Anglia - Divisional Office
Office 3, Wharfside House, Prentice Road, Stowmarket, Suffolk, IP14 1RD View Map
East Anglia - Southend Office
Suite 7, 1st Floor Chalkwell Lawns, 648-656 London Road, Westcliff on Sea, Essex, SS0 9HR View Map
T: 01702 335980 F: 08456 437291
East Anglia - Norfolk Office
Crome House, 231 St. Faiths Road, Norwich, Norfolk, NR6 7AP View Map
T: 01603 400321 F: 01603 400771 E:
East Anglia - Lowestoft Office
The Old Police Station, 2 Regent Road, Lowestoft, Suffolk, NR32 1PA View Map

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire, PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E:
East - Luton Office
Unit 2B Bramingham Business Park, Enterprise Way, Luton, LU3 4BU View Map
T: 01582 584575 E:


Midlands - Divisional Office
Wood Lane Community Centre, 157 Wood Lane, West Bromwich, B70 9PT View Map
T: 0121 553 3502 E:

North England

North - Divisional Office
The Gatehouse, Curtis Buildings, Berking Avenue, Leeds LS9 9LF View Map
T: 0113 468 4460 F: 0113 242 1399 E:
North - Sheffield Office
157-163 Sheffield Road, Killamarsh, Sheffield S21 1DY View Map
T: 0114 276 4980 E:

North West England

North West - Divisional Office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DX View Map
T: 01274 533553 E:
North West - Tameside Office
The Old Courthouse, Chapel Street, Dukinfield, Cheshire SK16 4DT View Map
T: 0161 711 0577 E:


Scotland divisional office
37 George Street, Ayr, KA8 0AH View Map
T: 01292 292922 F: 08456 437822 E:
Oban office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E:
Aberdeen office
Bon Accord House, Riverside Drive, Aberdeen AB11 7SL View Map
T: 01224 039264 E:
Isle of Bute office
18 East Princes Street, Rothesay, Isle of Bute PA20 9DL View Map
T: 01700 500376 E:

South England

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E:
South - Maidenhead Office
Unit 5, Maple Court, Grove Park Industrial Estate, Waltham Road, Maidenhead, Berkshire, SL6 3LW View Map
T: 01628 822359 E:
South - Portsmouth Office
Gatcombe House, Copnor Road, Portsmouth, PO3 5EJ View Map
T: 02392 666624 F: 02392 666624 E:
South - Oxford Office
Office 4, Hampden House, Monument Park, Chalgrove, Oxfordshire OX44 7RW View Map
T: 01865 893269 E:

South East England

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E:
South East - East Sussex Office
Units 31-32, Castleham Business Centre East, Stirling Road, St Leonards On Sea, East Sussex, TN38 9NP View Map
T: 01424 853390 F: 0845 643 7300 E:

South West England

South West - Divisional Office
Mendip Court, Bath Road, Wells, Somerset BA5 3DG View Map
T: 01749 605594 E:

Bradford Positive Behaviour Support Service

Positive Behaviour Support Service
5th Floor, Margaret McMillan Tower, Princes Way, Bradford BD1 1NN View Map
T: 07584 528751 E: