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Meet Tahira – Support Worker

Tahira is a Support Worker based in Leeds. She joined Affinity Trust in 2015.

What is outreach support and why is it important?Woman wearing headscarf

An outreach support worker is somebody that goes into someone’s home to provide them with support.  Every person is different and everyone has different support needs. We can’t finish one shift and go to the next one thinking we can treat that person just like the previous one.

Some of the people I support for just two hours (this is the shortest). With others it can be three, four or five hours, and the longest is seven hours.  Having previously worked in a nine-to-five role, I can honestly say that it just wasn’t for me.  I love that no two days are the same now, and enjoy the travel and flexibility that the role brings.

The outreach service at Affinity Trust is vital for the people we support and their health and wellbeing. Some of the people we support are very vulnerable and often lonely. With our support, I have seen them grow in confidence, improve in their communication skills, and learn more about themselves as they visit new places and experience new things.

What qualities make someone an effective outreach Support Worker? 

I would say sensitivity, compassion, empathy, understanding and patience as well as excellent listening skills. Relationship building or ‘working friendships’, as I like to call it, is key. It is about not judging, being sensitive, working within their situation, and not being confined by a black-and-white support plan.  You need to have compassion and empathy as to the struggles others may have in their lives.

What advice would you give to others considering becoming a Support Worker? 

You need to have patience and to want to do the role, not just be in it for money.  I laugh in saying this as it sounds big-headed but I have never had a client say, “I don’t want Tahira to come back and work with me,” which is lovely.  The role can fit in around your life but you need to be flexible, to be able to build relationships, and to be understanding.

Would you consider working anywhere else?

I would not swap my role for anything now!  I used to work as a personal adviser before. The money was good but I wasn’t being fulfilled day-to-day.  Friends and family have asked me when I’m going to get a job that uses my psychology degree, but I wouldn’t want to work anywhere else now.

The hours can be long at times but the work is still so flexible.  If I have an appointment, I just speak to my manager and we work around it. That flexibility goes two ways of course but it allows me to plan ahead and have a work-life balance.

Contact us

Contact us

Head Office

Head Office
1 St Andrew's Court, Wellington Street, Thame, Oxfordshire OX9 3WT View Map
T: 01844 267800 F: 01844 267829 E:
Media enquiries to:
1 St. Andrew's Court, Wellington Street, Thame, Oxfordshire OX9 3WT
T: 07553 264 975 E:

Central England

Central - Divisional Office
Rowan Room, Acacia Room, BT Room, Poplar Room and Office Ground floor, National Training Centre 3 Gilmour Close Leicester LE4 1EZ View Map
T: 0116 236 3793 F: 0345 643 7094 E:
For enquiries about Sheffield-based services
T: 07387 058 872 (9am-3.45pm Monday-Thursday only) E:

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E:
Enquiries for Norfolk and Suffolk should be directed to the Divisional Office.

North England

North - Divisional Office
Unit 12, Curtis House Business Centre, Leeds, LS9 9LF View Map
T: 0113 468 4460 E:
Bradford District Office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DZ View Map
T: 01274 533553 E:
West Midlands Office
Flat 7, Parry’s Court, Woodside Place, Cannock, Staffordshire, WS11 4AA View Map
T: 01543 578764

Positive Behaviour Support for children, young people and their families

Positive Behaviour Support
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 07341 478228 E:


Scotland - Divisional Office
62 Viewfield Road, Ayr KA8 8HH View Map
T: 01292 436030 E:
Oban Office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E:
Aberdeen Office
87a Urquhart Road, Aberdeen, AB24 5ND View Map
T: 01224 039264 E:
Isle of Bute Office
18 East Princes Street, Rothesay, Isle of Bute PA20 9DL View Map
T: 01700 500376 E:
Irvine office
Suites 2/1 and 2/2, Landek House, 44-46 Bank Street, Irvine KA12 0LP View Map
T: 01294 446600 E:

South & South West

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E:
Somerset Office
Mendip Court, Bath Road, Wells, Somerset BA5 3DG View Map
T: 01749 605594 E:

South East, Bedford and Northamptonshire

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E:

Specialist Support

Specialist Support
Head Office, 1 St Andrew's Court, Wellington Street, Thame View Map
T: 01844 267800 F: 01844 267049 E: