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Positive Behaviour Support service: video transcript

Matthew Hodder, Positive Behaviour Support service lead:

Positive Behaviour Support is an assessment and evidence-based process and theory, with the two outcomes and aims to be to reduce behaviour that challenge for those people that we support and also to improve their quality of life.

Lorraine Hawksworth-Quill, Children’s Disabilities Service Manager, Bradford Council:

PBS is about preventing children with disabilities and behavioural challenges going out of district so it’s about keeping them with their families

Gillian, parent:

At first I think I were nearly crying, because I were that overjoyed that somebody were going to help me.

Tony, parent:

Without the positive support service I would have struggled.

Matthew Hodder:

I suppose the issues that we’re seeing a lot of is families who are highly stressed, who are finding it very difficult to cope with the situation that they’re presented with. And I suppose it can lead some people to feel quite hopeless.


My son had started displaying extremely challenging behaviour in the car – attacking me, ripping all my hair out of my head, scratching my eyes out, kicking me in the head. I’d actually got to the point and my exact words is, I can’t do this any more

Matthew Hodder:

Our key workers are able to offer up to 30 hours a week to that child in all of their environments.. A lot of other services, due to resource constraints or budgetary restrictions, may not be able to dedicate that much time

Anthony Handy, Positive Behaviour Support specialist key worker;

We can visit respite, we can visit school, families, other stakeholders that are involved, and kind of bring them together a little bit. By working so intensively with that one family, we get a much better understanding of the child and the dynamics around them.

Ann Andrew, High Park School Principal:

From the school’s perspective, I personally feel it’s been particularly beneficial because of the collaborative working with the key workers and the service lead. It’s been a different way of working, and we knew that there would be some challenges to the school as well as lots of positives and because we’re, you know, looking at the very fine details for individual pupils, it just brought another element, another angle to what we do

Matthew Hodder:

We’re a very unique service, we’re the first of its kind using a third sector to implement this type of a service. And I would say that, from what we’ve seen, from our first year of engagement and implementation of the service, is that the benefits of doing so have been immense.

Lorraine Hawksworth-Quill:

It is a cost-saving method. We’re not placing children in expensive residential placements.  We’re providing a local service for local children so that in itself is the benefit


Basically – me and my son, it’s like a different world now. I’ve not had any – I’ve had different behaviours – I’ve not had aggressive, violent behaviour for probably seven months now.


It’s given me more opportunities and really, really understanding of my child’s need. Like a parent should be.





Contact us

Contact us

Head Office

Head Office
1 St. Andrew's Court, Wellington Street, Thame, Oxfordshire OX9 3WT View Map
T: 01844 267800 F: 01844 267829 E:

Central England

Central - Divisional Office
109 Boston Road, Beaumont Leys, Leicester, LE4 1AW View Map
T: 0116 236 3793 F: 0345 643 7094 E:
Sheffield office
157-163 Sheffield Road, Killamarsh, Sheffield S21 1DY View Map
T: 0114 276 4980 E:

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E:
Enquiries for Norfolk and Suffolk should be directed to the Divisional Office.

North England

North - Divisional Office
Unit 12, Curtis House Business Centre, Leeds, LS9 9LF View Map
T: 0113 468 4460 E:

Positive Behaviour Support for children, young people and their families

Positive Behaviour Support
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 07341 478228 E:


Scotland - Divisional Office
62 Viewfield Road, Ayr KA8 8HH View Map
T: 01292 436030 E:
Oban Office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E:
Aberdeen Office
87a Urquhart Road, Aberdeen, AB24 5ND View Map
T: 01224 039264 E:
Isle of Bute Office
18 East Princes Street, Rothesay, Isle of Bute PA20 9DL View Map
T: 01700 500376 E:
Irvine office
Suites 2/1 and 2/2, Landek House, 44-46 Bank Street, Irvine KA12 0LP View Map
T: 01294 446600 E:

South England

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E:
Oxford Office
Office 4, Hampden House, Monument Park, Chalgrove, Oxfordshire OX44 7RW View Map
T: 01865 893269 E:
Somerset Office
Mendip Court, Bath Road, Wells, Somerset BA5 3DG View Map
T: 01749 605594 E:

South East, Bedford and Northamptonshire

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E:

Specialist Support

Specialist Support
Head Office, 1 St Andrew's Court, Wellington Street, Thame View Map
T: 01844 267800 F: 01844 267049 E: