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Meet Paul

Paul has multiple disabilities, walks with difficulty and has little verbal communication.

Before Paul’s move to Affinity Trust, Paul’s parents had been worried about him, feeling that he was not happy and that communication with his previous support teams could have been better.

Tony, Paul’s father, says: “When Paul moved to being supported by Affinity Trust, I must admit I wasn’t expecting great things – we had been disappointed so often previously.

“Unfortunately, things didn’t get off to a great start, as staff had to be with Paul constantly because he was likely to fall.” Paul found this difficult and often responded with challenging behaviour. But Paul’s support team helped him improve his mobility, giving him more independence. This made him much happier.

Tony says: “I realised that this was going to be much better for Paul. I was very impressed with how open staff were, how they listened to both Paul and us and worked with us, trying many different approaches to enable Paul to do things he wanted to do.”

Staff also worked with Paul’s parents to understand how he communicates, adopting an upbeat, friendly approach. Tony is delighted: “Paul loves his support staff. They are the reason we have our cheerful chap back for the first time in years. It is rewarding to see.” 

Love and care

During his time with Affinity Trust, Paul had to move from Battle to Bexhill. Tony says: “This caused us much anxiety. However, Affinity Trust’s management of change was exceptional.  We met staff from Affinity Trust and social services prior to his move, and Paul visited his new home more than once before moving.  Several staff members moved over with Paul, as did another resident, his friend Derek.

“Suggestions the support workers have made to Paul, including using a wheelchair on day trips, and a different approach at mealtimes to help him eat more easily, both of which we have adopted, has really improved life for him and for us.”

“We have also adopted the home’s choices of food and its presentation to help his digestion when he visits us at our home.”

Paul’s health continues to improve and his weight has increased. He has grown in confidence and attends courses at the local college.

Tony adds: “He is supported so well to do things he really enjoys – and has always enjoyed the company of horses. Since a youngster, if they put their heads over the fence he would stroke and feed them fresh grass.” 

“Thanks to Affinity Trust, Paul is happy and part of the community, including doing ordinary things that his brothers and sister do – such as enjoying a takeaway on a Saturday night. That means so much to his mum and me.

“Paul continues to enjoy and love and care from his support staff. They are the reason we have our cheerful chap after years where no one took the time to understand his needs and wishes.”  

Contact us

Contact us

Head Office

Head Office
1 St. Andrew's Court, Wellington Street, Thame, Oxfordshire OX9 3WT View Map
T: 01844 267800 F: 01844 267049 E:

Central England

Central - Divisional Office
109 Boston Road, Beaumont Leys, Leicester, LE4 1AW View Map
T: 0116 236 3793 F: 0345 643 7094 E:

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E:
Suffolk Office
Office 3, Wharfside House, Prentice Road, Stowmarket, Suffolk IP14 1RD View Map
T: 01449 774030 E:
Norfolk Office
Crome House, 231 St. Faiths Road, Norwich, Norfolk NR6 7AP View Map
T: 01603 400321 F: 01603 400771 E:


Midlands - Divisional Office
Wood Lane Community Centre, 157 Wood Lane, West Bromwich, B70 9PT View Map
T: 0121 553 3502 E:

North England

North - Divisional Office
The Gatehouse, Curtis Buildings, Berking Avenue, Leeds LS9 9LF View Map
T: 0113 468 4460 F: 0113 242 1399 E:
Sheffield Office
157-163 Sheffield Road, Killamarsh, Sheffield S21 1DY View Map
T: 0114 276 4980 E:
Shipley Office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DX View Map
T: 01274 533553 E:

Positive Behaviour Support for children, young people and their families

Positive Behaviour Support
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 07341 478228 E:


Scotland - Divisional Office
62 Viewfield Road, Ayr KA8 8HH View Map
T: 01292 436030 E:
Oban Office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E:
Aberdeen Office
Bon Accord House, Riverside Drive, Aberdeen AB11 7SL View Map
T: 01224 039264 E:
Isle of Bute Office
18 East Princes Street, Rothesay, Isle of Bute PA20 9DL View Map
T: 01700 500376 E:
Irvine office
Suites 2/1 and 2/2, Landek House, 44-46 Bank Street, Irvine KA12 0LP View Map
T: 01294 446600 E:

South England

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E:
Oxford Office
Office 4, Hampden House, Monument Park, Chalgrove, Oxfordshire OX44 7RW View Map
T: 01865 893269 E:
Somerset Office
Mendip Court, Bath Road, Wells, Somerset BA5 3DG View Map
T: 01749 605594 E:

South East England

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E:
East Sussex Office
Units 31-32, Castleham Business Centre East, Stirling Road, St Leonards On Sea, East Sussex, TN38 9NP View Map
T: 01424 853390 F: 0845 643 7300 E:

Specialist Support

Specialist Support
Head Office, 1 St Andrew's Court, Wellington Street, Thame View Map
T: 01844 267800 F: 01844 267049 E: