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Personal budgets

Please note: the information on this page applies only to people living in England

A personal budget is the amount of money a person’s local council will pay for their support.

The 2014 Care Act says that people should have choice and control over how they are supported. One way this can happen is through a personal budget.

The size of a personal budget is decided after a social worker has done a Care Act assessment to find out about a person’s support needs. After the assessment, the person should be told what their indicative budget is. They can then decide how they would like their personal budget to be managed.

Ways to take a personal budget

The Care Act says that there are three ways a person can take a personal budget:

1. Direct Payment

This is a cash payment, usually paid into a special bank account or onto a pre-loaded debit card. People can use this money to arrange and pay for their own support.

2. Commissioned service (sometimes called a notional budget)

This is where the council arranges a person’s support for them, by contracting with a local provider service.

3. Third party managed account (also called an Individual Service Fund)

This is where the council agrees to pay a person’s personal budget to a trusted organisation who will look after that budget on their behalf. That organisation will work with people to choose and plan how they want to be supported and what they want to use their budget for, as long as it is being used to meet the support needs in the person’s Care Act assessment.

Find out more about Individual Service Funds.

How Affinity Trust can help

Affinity Trust can work with all of these personal budget options. We aim to enable people with a personal budget to receive the support they choose. We will work with people to help identify exactly what type of support they need, when, and how.

We recognise individuals’ right to choice: to choose who is in their support team, to choose what they would like to do with their time, to choose where they would like to live; and how their budget is spent. They might also want flexibility with their support. We can work with them to help them achieve this.

If something is not working, Affinity Trust is dedicated to working with an individual’s personal budget to make the changes that will make them happy.

If you would like to find out more about how Affinity Trust can help people with their personal budget, please contact us using the details below.

Contact us

Contact us

Head Office

Head Office
1 St Andrew's Court, Wellington Street, Thame, Oxfordshire OX9 3WT View Map
T: 01844 267800 F: 01844 267829 E:
Media enquiries to:
1 St. Andrew's Court, Wellington Street, Thame, Oxfordshire OX9 3WT
T: 07553 264 975 E:

Central England

Central - Divisional Office
Rowan Room, Acacia Room, BT Room, Poplar Room and Office Ground floor, National Training Centre 3 Gilmour Close Leicester LE4 1EZ View Map
T: 0116 236 3793 F: 0345 643 7094 E:
For enquiries about Sheffield-based services
T: 07387 058 872 (9am-3.45pm Monday-Thursday only) E:

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E:
Enquiries for Norfolk and Suffolk should be directed to the Divisional Office.

North England

North - Divisional Office
Unit 12, Curtis House Business Centre, Leeds, LS9 9LF View Map
T: 0113 468 4460 E:
Bradford District Office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DZ View Map
T: 01274 533553 E:
West Midlands Office
Flat 7, Parry’s Court, Woodside Place, Cannock, Staffordshire, WS11 4AA View Map
T: 01543 578764

Positive Behaviour Support for children, young people and their families

Positive Behaviour Support
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 07341 478228 E:


Scotland - Divisional Office
62 Viewfield Road, Ayr KA8 8HH View Map
T: 01292 436030 E:
Oban Office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E:
Aberdeen Office
87a Urquhart Road, Aberdeen, AB24 5ND View Map
T: 01224 039264 E:
Isle of Bute Office
18 East Princes Street, Rothesay, Isle of Bute PA20 9DL View Map
T: 01700 500376 E:
Irvine office
Suites 2/1 and 2/2, Landek House, 44-46 Bank Street, Irvine KA12 0LP View Map
T: 01294 446600 E:

South & South West

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E:
Somerset Office
Mendip Court, Bath Road, Wells, Somerset BA5 3DG View Map
T: 01749 605594 E:

South East, Bedford and Northamptonshire

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E:

Specialist Support

Specialist Support
Head Office, 1 St Andrew's Court, Wellington Street, Thame View Map
T: 01844 267800 F: 01844 267049 E: