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Specialist support

The people we support may have mental ill-health, behaviours that challenge, or a history of offending, as well as a learning disability.

We feel these complex needs should not be a barrier to people leading the life they want, with the same rights and choices as everyone else.

We offer the same person-centred approach to everyone we support, matching people with staff who have expertise in supporting their extra health needs or behaviours that challenge.

Specific techniques are needed for some of the people we support. Our staff are trained to offer this support, which includes:

In providing this support, we draw on the advice of our in-house clinical team.

Our approach

We offer bespoke, specialist support for people with complex needs. This includes:

  • Supporting people with behaviours that challenge – people can behave in a challenging way because they are frustrated and unable to communicate their needs and wishes to others. Once we start to understand this behaviour, we can tailor support to meet the individual’s needs and improve their quality of life. As a result, behaviours that challenge can reduce substantially, in both frequency and intensity.

  • Supporting people with mental health problems, including those who self-harm.

  • Supporting people who have been involved with the criminal justice system.

  • Transition services – short-term accommodation placements that can provide stability for people in between long-term support solutions. This can include step-through accommodation, personal assessment and skills development.

Our specialist support division oversees our support for people with the most complex needs, including people (like Ruth) who have moved into their own homes as part of the Transforming Care programme. We can also provide support with housing.

Our in-house clinical team (a Clinical Psychologist, Positive Behaviour Support Lead and Autism Lead) provides expertise, advice and support to people we support and their staff teams.

This division enables us to further develop the skills of our support staff, so we can provide the best support to those who find it hardest to live in community settings, giving them the opportunity to have a great life and achieve their dreams.

Interested in working for our Specialist Support Division? Find out more in this video:

Working in our Specialist Support division from Affinity Trust on Vimeo.

Read the video transcript

Richard Tellam-Clark
Director of Specialist Support

Richard Tellam-Clark has a wealth of experience in growing and leading services to enable adults with a diagnosis of learning disability, autism and mental illness to transition from long-term hospital placements to a community setting.

Before joining Affinity Trust, Richard was Operations Director of a national social health care company, and joint founder and Director of Supported Homes Ltd.

In addition to leading outstanding-rated services, Richard has an in-depth knowledge of social housing requirements.  He has developed high-quality accommodation with social care developers and registered housing providers, and led the operational infrastructure for people who require a Transforming Care specialist service.

Contact us

Find out how our specialist support services could help you or someone you know.

Phone: 01844 267800

Contact us

Contact us

Head Office

Head Office
1 St. Andrew's Court, Wellington Street, Thame, Oxfordshire OX9 3WT View Map
T: 01844 267800 F: 01844 267829 E:

Central England

Central - Divisional Office
109 Boston Road, Beaumont Leys, Leicester, LE4 1AW View Map
T: 0116 236 3793 F: 0345 643 7094 E:
Sheffield office
157-163 Sheffield Road, Killamarsh, Sheffield S21 1DY View Map
T: 0114 276 4980 E:

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E:
Suffolk Office
Office 3, Wharfside House, Prentice Road, Stowmarket, Suffolk IP14 1RD View Map
T: 01449 774030 E:

North England

North - Divisional Office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DX View Map
T: 01274 533553 E:

Positive Behaviour Support for children, young people and their families

Positive Behaviour Support
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 07341 478228 E:


Scotland - Divisional Office
62 Viewfield Road, Ayr KA8 8HH View Map
T: 01292 436030 E:
Oban Office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E:
Aberdeen Office
87a Urquhart Road, Aberdeen, AB24 5ND View Map
T: 01224 039264 E:
Isle of Bute Office
18 East Princes Street, Rothesay, Isle of Bute PA20 9DL View Map
T: 01700 500376 E:
Irvine office
Suites 2/1 and 2/2, Landek House, 44-46 Bank Street, Irvine KA12 0LP View Map
T: 01294 446600 E:

South England

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E:
Oxford Office
Office 4, Hampden House, Monument Park, Chalgrove, Oxfordshire OX44 7RW View Map
T: 01865 893269 E:
Somerset Office
Mendip Court, Bath Road, Wells, Somerset BA5 3DG View Map
T: 01749 605594 E:

South East England

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E:
East Sussex Office
Units 31-32, Castleham Business Centre East, Stirling Road, St Leonards On Sea, East Sussex, TN38 9NP View Map
T: 01424 853390 F: 0845 643 7300 E:

Specialist Support

Specialist Support
Head Office, 1 St Andrew's Court, Wellington Street, Thame View Map
T: 01844 267800 F: 01844 267049 E: