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Specialist support

The people we support may have mental ill-health, behaviours that challenge, or a history of offending, as well as a learning disability.

We feel these complex needs should not be a barrier to people leading the life they want, with the same rights and choices as everyone else.

We offer the same person-centred approach to everyone we support, matching people with staff who have expertise in supporting their extra health needs or behaviours that challenge.

Specific techniques are needed for some of the people we support. Our staff are trained to offer this support, which includes:

In providing this support, we draw on the advice of our in-house clinical team.

Our approach

We offer bespoke, specialist support for people with complex needs. This includes:

  • Supporting people with behaviours that challenge – we understand that a person can behave in a challenging way because they are frustrated and unable to communicate their needs and wishes to others. Once we start to understand this behaviour, we can tailor support to meet the individual’s needs and increase their quality of life. As a result, behaviours that challenge can reduce substantially, in both frequency and intensity.

  • Supporting people with mental health problems, including those who self-harm.

  • Supporting people who have been involved with the criminal justice system.

  • Transition services – short-term accommodation placements that can provide stability for people in between long-term support solutions. This can include step-through accommodation, personal assessment and skills development.

Our specialist support division oversees our support for people with the most complex needs, including people (like Ruth) who have moved into their own homes as part of the Transforming Care programme. We can also provide support with housing.

Our in-house clinical team (a Clinical Psychologist, Positive Behaviour Support Lead and Autism Lead) provides expertise, advice and support to people we support and their staff teams.

This division enables us to further develop the skills of our support staff, so we can provide the best support to those who find it hardest to live in community settings, giving them the opportunity to have a great life and achieve their dreams.

Lorraine Taylor, Director of Specialist Support

Lorraine has worked with people with learning disabilities for over 35 years. She started her career as a learning disability nurse in a long-stay hospital. This still provides her the motivation to give everyone the opportunity to live in their own home and have a great life, no matter how complex their support needs might be.

Lorraine worked in a range of operational roles in health, local authority and voluntary organisations before joining Affinity Trust in 2008. Since then, she has worked in both senior operational and development roles. Her role of Director of Specialist Support brings together management of Affinity Trust’s existing specialist support with the development of new packages of support in partnership with local authorities and Clinical Commissioning Groups.

Contact us

Find out how our specialist support services could help you or someone you know.

Phone: 01844 267800

Contact us

Head Office

Head Office
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 01844 267800 F: 01844 267049 E:

Central England

Central - Divisional Office
109 Boston Road, Beaumont Leys, Leicester, LE4 1AW View Map
T: 0116 236 3793 F: 0345 643 7094 E:

East Anglia

East Anglia - Divisional Office
Office 3, Wharfside House, Prentice Road, Stowmarket, Suffolk, IP14 1RD View Map
East Anglia - Southend Office
Suite 7, 1st Floor Chalkwell Lawns, 648-656 London Road, Westcliff on Sea, Essex, SS0 9HR View Map
T: 01702 335980 F: 08456 437291
East Anglia - Norfolk Office
Crome House, 231 St. Faiths Road, Norwich, Norfolk, NR6 7AP View Map
T: 01603 400321 F: 01603 400771 E:
East Anglia - Lowestoft Office
The Old Police Station, 2 Regent Road, Lowestoft, Suffolk, NR32 1PA View Map

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire, PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E:
East - Luton Office
Unit 2B Bramingham Business Park, Enterprise Way, Luton, LU3 4BU View Map
T: 01582 584575 E:


Midlands - Divisional Office
Wood Lane Community Centre, 157 Wood Lane, West Bromwich, B70 9PT View Map
T: 0121 553 3502 E:

North England

North - Divisional Office
The Gatehouse, Curtis Buildings, Berking Avenue, Leeds LS9 9LF View Map
T: 0113 468 4460 F: 0113 242 1399 E:
North - Sheffield Office
157-163 Sheffield Road, Killamarsh, Sheffield S21 1DY View Map
T: 0114 276 4980 E:

North West England

North West - Divisional Office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DX View Map
T: 01274 533553 E:
North West - Tameside Office
The Old Courthouse, Chapel Street, Dukinfield, Cheshire SK16 4DT View Map
T: 0161 711 0577 E:


Scotland divisional office
37 George Street, Ayr, KA8 0AH View Map
T: 01292 292922 F: 08456 437822 E:
Oban office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E:
Aberdeen office
Bon Accord House, Riverside Drive, Aberdeen AB11 7SL View Map
T: 01224 039264 E:
Isle of Bute office
18 East Princes Street, Rothesay, Isle of Bute PA20 9DL View Map
T: 01700 500376 E:

South England

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E:
South - Maidenhead Office
Unit 5, Maple Court, Grove Park Industrial Estate, Waltham Road, Maidenhead, Berkshire, SL6 3LW View Map
T: 01628 822359 E:
South - Portsmouth Office
Gatcombe House, Copnor Road, Portsmouth, PO3 5EJ View Map
T: 02392 666624 F: 02392 666624 E:
South - Oxford Office
Office 4, Hampden House, Monument Park, Chalgrove, Oxfordshire OX44 7RW View Map
T: 01865 893269 E:

South East England

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E:
South East - East Sussex Office
Units 31-32, Castleham Business Centre East, Stirling Road, St Leonards On Sea, East Sussex, TN38 9NP View Map
T: 01424 853390 F: 0845 643 7300 E:

South West England

South West - Divisional Office
Mendip Court, Bath Road, Wells, Somerset BA5 3DG View Map
T: 01749 605594 E:

Bradford Positive Behaviour Support Service

Positive Behaviour Support Service
5th Floor, Margaret McMillan Tower, Princes Way, Bradford BD1 1NN View Map
T: 07584 528751 E: