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Working with commissioners

Across England and Scotland, we support over 900 people with learning disabilities and autism.

Supported living is our preferred model of support,  and we also provide outreach, residential care and day opportunities services. We offer a range of services for children and young people, including supported living.

We work in 34 local authority areas, delivering services that meet the needs of the people we support and the needs of the commissioners and care managers we work with.

Support needs

Many of the people we support have additional needs, such as:

  • autism

  • complex behavioural or health needs

  • mental ill health

  • complex physical needs

  • sensory impairments.

We specialise in supporting people with intensive and complex support needs.

We have in-depth experience of tailoring support to meet the needs of people with behaviours that challenge.

Supported living

Nearly two-thirds of those we support live in their own home. We use person-centred planning and a values-based approach to support people to:

  • maintain a tenancy

  • run their household

  • manage their finances

  • maintain their health and well-being

  • access community facilities

  • achieve their personal goals.

We are focused on outcomes and pride ourselves on our ability to reduce the level of support we provide to an individual. We only do this when it is safe and appropriate to do so.

We help source, and sometimes directly provide, suitable accommodation, as well as supporting people to gain and maintain their own tenancies.

We also support the return of people from out-of-area placements, advised by our in-house clinical team. Many of the people we support have moved from in-patient settings to live successfully in their local community. Through our supported living and transition services, we actively support NHS England’s Transforming Care agenda.

64% of the people we support live in their own home, compared to an average across England of 15%

Transfers and implementation

We have many years’ experience of successfully managing TUPE transfers from the public sector and other support providers. In the last ten years, we’ve successfully transferred some 700 staff into our organisation.

We’ve worked with many local authorities and Registered Housing Providers to support people as they move from residential care to supported living.  When asked by the local authority, we have taken on failing services run by another provider.

Quality and feedback

Most of our services are regulated by the Care Quality Commission (CQC) in England and the Care Inspectorate in Scotland.  Our CQC inspection results are above the national average for this sector, and all our registered locations in England are currently rated ‘Good’.

We receive excellent feedback from our staff about our learning and development programme and from commissioners about our rigorous approach to taking on new services.

If you think we could help you find support solutions for people, please contact our nearest office (below) or email

Contact us

Contact us

Head Office

Head Office
1 St Andrew's Court, Wellington Street, Thame, Oxfordshire OX9 3WT View Map
T: 01844 267800 F: 01844 267829 E:
Media enquiries to:
1 St. Andrew's Court, Wellington Street, Thame, Oxfordshire OX9 3WT
T: 07553 264 975 E:

Central England

Central - Divisional Office
Rowan Room, Acacia Room, BT Room, Poplar Room and Office Ground floor, National Training Centre 3 Gilmour Close Leicester LE4 1EZ View Map
T: 0116 236 3793 F: 0345 643 7094 E:
For enquiries about Sheffield-based services
T: 07387 058 872 (9am-3.45pm Monday-Thursday only) E:

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E:
Enquiries for Norfolk and Suffolk should be directed to the Divisional Office.

North England

North - Divisional Office
Unit 12, Curtis House Business Centre, Leeds, LS9 9LF View Map
T: 0113 468 4460 E:
Bradford District Office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DZ View Map
T: 01274 533553 E:
West Midlands Office
Flat 7, Parry’s Court, Woodside Place, Cannock, Staffordshire, WS11 4AA View Map
T: 01543 578764

Positive Behaviour Support for children, young people and their families

Positive Behaviour Support
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 07341 478228 E:


Scotland - Divisional Office
62 Viewfield Road, Ayr KA8 8HH View Map
T: 01292 436030 E:
Oban Office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E:
Aberdeen Office
87a Urquhart Road, Aberdeen, AB24 5ND View Map
T: 01224 039264 E:
Isle of Bute Office
18 East Princes Street, Rothesay, Isle of Bute PA20 9DL View Map
T: 01700 500376 E:
Irvine office
Suites 2/1 and 2/2, Landek House, 44-46 Bank Street, Irvine KA12 0LP View Map
T: 01294 446600 E:

South & South West

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E:
Somerset Office
Mendip Court, Bath Road, Wells, Somerset BA5 3DG View Map
T: 01749 605594 E:

South East, Bedford and Northamptonshire

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E:

Specialist Support

Specialist Support
Head Office, 1 St Andrew's Court, Wellington Street, Thame View Map
T: 01844 267800 F: 01844 267049 E: