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Individual Service Funds

What is an Individual Service Fund?

An Individual Service Fund (ISF) is an arrangement where a local authority transfers the funds agreed for a person’s care and support arrangements to an organisation of their choice, so that the person can be in control of how their support is designed and delivered. An ISF is one type of personal budget.

How does an ISF work?

  • The person chooses an organisation to hold their ISF on their behalf.

  • The local authority has a flexible contract arrangement with that organisation, so it can hold the person’s budget.

  • The organisation has a ‘two-way agreement’ with the person to determine how their ISF will be managed.

  • The organisation works with the person (and their family/circle of support, if appropriate) to design and set up their support using the ISF.

  • The local authority pays the ISF directly to the organisation. The money is protected so it can’t be spent on anything else.

  • If a change needs to be made to the person’s support, the organisation can make the change straight away without waiting for confirmation from the person’s social worker.

  • The ISF can be used flexibly to provide support – such as paying for services in the community, services from other providers or assistive technology – as long as it meets the outcomes identified within the person’s Care Act assessment.

  • The organisation must provide a regular report to the person about how their budget is being spent.

How will we use ISFs at Affinity Trust?

Affinity Trust is setting up a small number of ISF pilots to test and develop the ISF model.

Staff involved with people who have chosen an ISF will receive training and resources to support the process.

We are now able to work with people with learning disabilities and/or autism who have Individual Service Funds in Wakefield.

Think Local Act Personal

Think Local Act Personal is a national partnership of more than 50 organisations committed to transforming health and care through personalisation and community-based support. See our entry in the Think Local Act Personal directory.

Contact us

Affinity Trust’s work to develop Individual Service Funds is led by Sarah Holmes.

Sarah has worked operationally and strategically with health and social care providers for the past 20 years. She is also accredited as an independent support broker with the National Brokerage Network.


Contact us

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Head Office

Head Office
1 St Andrew's Court, Wellington Street, Thame, Oxfordshire OX9 3WT View Map
T: 01844 267800 F: 01844 267829 E:
Media enquiries to:
1 St. Andrew's Court, Wellington Street, Thame, Oxfordshire OX9 3WT
T: 07553 264 975 E:

Central England

Central - Divisional Office
Rowan Room, Acacia Room, BT Room, Poplar Room and Office Ground floor, National Training Centre 3 Gilmour Close Leicester LE4 1EZ View Map
T: 0116 236 3793 F: 0345 643 7094 E:
For enquiries about Sheffield-based services
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East England

East - Divisional Office
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T: 01354 696009 F: 08456 437521 E:
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North England

North - Divisional Office
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Positive Behaviour Support for children, young people and their families

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Specialist Support

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