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Working with families

We aim to build strong and trusting relationships with families of the people we support. This means respecting their views, and their role in supporting their family member.

Families are often worried when their child leaves home for the first time, and when their family member’s support provider changes. We’ve earned a reputation for paying attention to detail and ensuring that changes go smoothly. Above all, we put families’ loved ones at the heart of decision-making.

We also agree with families how and when we communicate with them.  We aim to meet their preferences, whether that is for face-to-face, email, post, phone or Skype.

We involve families in the support we provide in many ways, including:

  • the initial assessment of the person we are supporting

  • drawing up and agreeing support, health action, person-centred and Positive Behaviour Support plans

  • best interests decision-making

  • review meetings

  • recruitment of their family member’s support team

  • resolving any concerns or complaints (every family has a named staff member who they can contact with questions and concerns).

We can also put the families of people we support in touch with each other, which can help ease any worries.

Lisa and Dexter

Lisa, a single mother for many years, had cared for her son Dexter for most of his life.

Dexter (who is longer supported by Affinity Trust) needed complex support and round-the-clock care. Lisa was anxious about him living independently, since the support he had received at college had disappointed them both.

We listened to Dexter and Lisa’s concerns. Dexter moved into a bungalow with two friends, who also needed support, and was able to take part in activities he had never been able to enjoy before.

At first, Lisa had reservations about Dexter living away from her. She would visit every day, often bringing him home with her. She soon realised that Dexter was happier in his own home. She said: “Dexter made it clear he’d rather be at his home, not with the family! He does so many interesting things now.”

Jack, Laraine and Robert

Robert started being supported by Affinity Trust in 2012. At first, parents Jack and Laraine were concerned about the move and what it would mean for Robert.

Jack and Laraine had regular discussions with us. They also talked to other parents whose children were supported by Affinity Trust. This allowed them to voice their concerns and to ask the questions they wanted to.

With their worries addressed, Jack and Laraine felt confident that Robert was in safe hands, and went through with the move.

Now they regularly attend parent and carer forums and are in open communication with Robert’s support team. They are happy with the support that Robert is receiving.

Contact us

Head Office

Head Office
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 01844 267800 F: 01844 267049 E:

Central England

Central - Divisional Office
109 Boston Road, Beaumont Leys, Leicester, LE4 1AW View Map
T: 0116 236 3793 F: 0345 643 7094 E:

East Anglia

East Anglia - Divisional Office
Office 3, Wharfside House, Prentice Road, Stowmarket, Suffolk, IP14 1RD View Map
East Anglia - Southend Office
Suite 7, 1st Floor Chalkwell Lawns, 648-656 London Road, Westcliff on Sea, Essex, SS0 9HR View Map
T: 01702 335980 F: 08456 437291
East Anglia - Norfolk Office
Crome House, 231 St. Faiths Road, Norwich, Norfolk, NR6 7AP View Map
T: 01603 400321 F: 01603 400771 E:
East Anglia - Lowestoft Office
The Old Police Station, 2 Regent Road, Lowestoft, Suffolk, NR32 1PA View Map

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire, PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E:
East - Luton Office
Unit 2B Bramingham Business Park, Enterprise Way, Luton, LU3 4BU View Map
T: 01582 584575 E:


Midlands - Divisional Office
Wood Lane Community Centre, 157 Wood Lane, West Bromwich, B70 9PT View Map
T: 0121 553 3502 E:

North England

North - Divisional Office
The Gatehouse, Curtis Buildings, Berking Avenue, Leeds LS9 9LF View Map
T: 0113 468 4460 F: 0113 242 1399 E:
North - Sheffield Office
157-163 Sheffield Road, Killamarsh, Sheffield S21 1DY View Map
T: 0114 276 4980 E:

North West England

North West - Divisional Office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DX View Map
T: 01274 533553 E:
North West - Tameside Office
The Old Courthouse, Chapel Street, Dukinfield, Cheshire SK16 4DT View Map
T: 0161 711 0577 E:


Scotland divisional office
37 George Street, Ayr, KA8 0AH View Map
T: 01292 292922 F: 08456 437822 E:
Oban office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E:
Aberdeen office
Bon Accord House, Riverside Drive, Aberdeen AB11 7SL View Map
T: 01224 039264 E:
Isle of Bute office
18 East Princes Street, Rothesay, Isle of Bute PA20 9DL View Map
T: 01700 500376 E:

South England

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E:
South - Maidenhead Office
Unit 5, Maple Court, Grove Park Industrial Estate, Waltham Road, Maidenhead, Berkshire, SL6 3LW View Map
T: 01628 822359 E:
South - Portsmouth Office
Gatcombe House, Copnor Road, Portsmouth, PO3 5EJ View Map
T: 02392 666624 F: 02392 666624 E:
South - Oxford Office
Office 4, Hampden House, Monument Park, Chalgrove, Oxfordshire OX44 7RW View Map
T: 01865 893269 E:

South East England

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E:
South East - East Sussex Office
Units 31-32, Castleham Business Centre East, Stirling Road, St Leonards On Sea, East Sussex, TN38 9NP View Map
T: 01424 853390 F: 0845 643 7300 E:

South West England

South West - Divisional Office
Mendip Court, Bath Road, Wells, Somerset BA5 3DG View Map
T: 01749 605594 E:

Bradford Positive Behaviour Support Service

Positive Behaviour Support Service
5th Floor, Margaret McMillan Tower, Princes Way, Bradford BD1 1NN View Map
T: 07584 528751 E: