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Working with families

We aim to build strong and trusting relationships with families of the people we support. This means respecting their views, and their role in supporting their family member.

Families are often worried when their child leaves home for the first time, and when their family member’s support provider changes. We’ve earned a reputation for paying attention to detail and ensuring that changes go smoothly. Above all, we put families’ loved ones at the heart of decision-making.

We also agree with families how and when we communicate with them.  We aim to meet their preferences, whether that is for face-to-face, email, post, phone or Skype.

We involve families in the support we provide in many ways, including:

  • the initial assessment of the person we are supporting

  • drawing up and agreeing support, health action, person-centred and Positive Behaviour Support plans

  • best interests decision-making

  • review meetings

  • recruitment of their family member’s support team

  • resolving any concerns or complaints (every family has a named staff member who they can contact with questions and concerns).

We can also put the families of people we support in touch with each other, which can help ease any worries.

“We can definitely say as parents that L is back to his old happy self, something that we have not seen in a very long time” – feedback from parents of a man we support in Leicester, 2020

Lisa and Dexter

Lisa, a single mother for many years, had cared for her son Dexter for most of his life.

Dexter (who is no longer supported by Affinity Trust) needed complex support and round-the-clock care. Lisa was anxious about him living independently, since the support he had received at college had disappointed them both.

We listened to Dexter and Lisa’s concerns. Dexter moved into a bungalow with two friends, who also needed support, and was able to take part in activities he had never been able to enjoy before.

At first, Lisa had reservations about Dexter living away from her. She would visit every day, often bringing him home with her. She soon realised that Dexter was happier in his own home. She said: “Dexter made it clear he’d rather be at his home, not with the family! He does so many interesting things now.”

Jack, Laraine and Robert

Robert started being supported by Affinity Trust in 2012. At first, parents Jack and Laraine were concerned about the move and what it would mean for Robert.

Jack and Laraine had regular discussions with us. They also talked to other parents whose children were supported by Affinity Trust. This allowed them to voice their concerns and to ask the questions they wanted to.

With their worries addressed, Jack and Laraine felt confident that Robert was in safe hands, and went through with the move.

Now they regularly attend parent and carer forums and are in open communication with Robert’s support team. They are happy with the support that Robert is receiving.

“My young adult is very fortunate to be supported by Affinity Trust, leading a very happy and fulfilled life, receiving a bespoke service, and surrounded by people who genuinely care. I couldn’t ask for more” – Facebook comment from Barbara, whose son we support in Norfolk, 2020


Contact us

Contact us

Head Office

Head Office
1 St Andrew's Court, Wellington Street, Thame, Oxfordshire OX9 3WT View Map
T: 01844 267800 F: 01844 267829 E:
Media enquiries to:
1 St. Andrew's Court, Wellington Street, Thame, Oxfordshire OX9 3WT
T: 07553 264 975 E:

Central England

Central - Divisional Office
Rowan Room, Acacia Room, BT Room, Poplar Room and Office Ground floor, National Training Centre 3 Gilmour Close Leicester LE4 1EZ View Map
T: 0116 236 3793 F: 0345 643 7094 E:
For enquiries about Sheffield-based services
T: 07387 058 872 (9am-3.45pm Monday-Thursday only) E:

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E:
Enquiries for Norfolk and Suffolk should be directed to the Divisional Office.

North England

North - Divisional Office
Unit 12, Curtis House Business Centre, Leeds, LS9 9LF View Map
T: 0113 468 4460 E:
Bradford District Office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DZ View Map
T: 01274 533553 E:
West Midlands Office
Flat 7, Parry’s Court, Woodside Place, Cannock, Staffordshire, WS11 4AA View Map
T: 01543 578764

Positive Behaviour Support for children, young people and their families

Positive Behaviour Support
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 07341 478228 E:


Scotland - Divisional Office
62 Viewfield Road, Ayr KA8 8HH View Map
T: 01292 436030 E:
Oban Office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E:
Aberdeen Office
87a Urquhart Road, Aberdeen, AB24 5ND View Map
T: 01224 039264 E:
Isle of Bute Office
18 East Princes Street, Rothesay, Isle of Bute PA20 9DL View Map
T: 01700 500376 E:
Irvine office
Suites 2/1 and 2/2, Landek House, 44-46 Bank Street, Irvine KA12 0LP View Map
T: 01294 446600 E:

South & South West

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E:
Somerset Office
Mendip Court, Bath Road, Wells, Somerset BA5 3DG View Map
T: 01749 605594 E:

South East, Bedford and Northamptonshire

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E:

Specialist Support

Specialist Support
Head Office, 1 St Andrew's Court, Wellington Street, Thame View Map
T: 01844 267800 F: 01844 267049 E: