We aim to build strong and trusting relationships with families of the people we support. This means respecting their views, and their role in supporting their family member.
Families are often worried when their child leaves home for the first time, and when their family member’s support provider changes. We’ve earned a reputation for paying attention to detail and ensuring that changes go smoothly. Above all, we put families’ loved ones at the heart of decision-making.
We also agree with families how and when we communicate with them. We aim to meet their preferences, whether that is for face-to-face, email, post, phone or Skype.
We involve families in the support we provide in many ways, including:
the initial assessment of the person we are supporting
drawing up and agreeing support, health action, person-centred and Positive Behaviour Support plans
best interests decision-making
recruitment of their family member’s support team
resolving any concerns or complaints (every family has a named staff member who they can contact with questions and concerns).
We can also put the families of people we support in touch with each other, which can help ease any worries.
Lisa and Dexter
Lisa, a single mother for many years, had cared for her son Dexter for most of his life.
Dexter (who is longer supported by Affinity Trust) needed complex support and round-the-clock care. Lisa was anxious about him living independently, since the support he had received at college had disappointed them both.
We listened to Dexter and Lisa’s concerns. Dexter moved into a bungalow with two friends, who also needed support, and was able to take part in activities he had never been able to enjoy before.
At first, Lisa had reservations about Dexter living away from her. She would visit every day, often bringing him home with her. She soon realised that Dexter was happier in his own home. She said: “Dexter made it clear he’d rather be at his home, not with the family! He does so many interesting things now.”
Jack, Laraine and Robert
Robert started being supported by Affinity Trust in 2012. At first, parents Jack and Laraine were concerned about the move and what it would mean for Robert.
Jack and Laraine had regular discussions with us. They also talked to other parents whose children were supported by Affinity Trust. This allowed them to voice their concerns and to ask the questions they wanted to.
With their worries addressed, Jack and Laraine felt confident that Robert was in safe hands, and went through with the move.
Now they regularly attend parent and carer forums and are in open communication with Robert’s support team. They are happy with the support that Robert is receiving.