Feedback, compliments and complaints
Affinity Trust aims to do our very best for the people we support and work with, in line with our mission and values.
So we welcome feedback from everyone we work with, as this will help us improve what we do.
If we’re doing something well, it can help for us to know that too, so we can carry on doing that.
To give us feedback, you can:
speak to us in person
write to us
See the bottom of this page for the contact details of our main offices. If you are not sure which one to contact, please contact our Head Office.
If you are unhappy about something we have done, please use any of the ways above to explain your concerns. Many concerns can be dealt with quickly and informally in this way.
You can also make a formal complaint.
Whether your complaint is formal or informal, we will treat it as a priority. We will aim to resolve the problem as quickly as we can, to involve you in the process if that is appropriate, and to keep you updated.