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Positive Behaviour Support

Affinity Trust’s support for people with learning disabilities is based on person-centred approaches and our values, especially respect.

Across the organisation, we follow the principles of Positive Behaviour Support, which state that services should be:

  • person-centred

  • based on an understanding of people’s behaviour

  • mindful of people’s preferences around communication

  • as un-restrictive as possible

  • working to enhance people’s quality of life.

Research shows that Positive Behaviour Support improves the quality of life of people supported, and helps reduce the occurrence of behaviours that challenge.

Positive Behaviour Support aims to do two main things:

  • understand the person’s behaviour and communication by assessing the physical and social environment in which the behaviour occurs, taking into account the perspectives of all stakeholders

  • use that understanding to develop, implement and evaluate a personalised system of support that will enhance the quality of life for the person supported and other stakeholders.

It consists of three main elements:

  • the adoption of values that encourage social inclusion and enhanced quality of life, and that discourage restrictive practices

  • the use of theory and evidence to aid assessment and understanding of what the person is communicating through their behaviour that challenges

  • the use of data to inform strategies to address the behaviour, evaluate its impact and monitor the longer-term progress achieved.

All our support staff learn about the principles of Positive Behaviour Support through their PROACT-SCIPr-UK® training, which is part of their induction. When staff are supporting people with challenging behaviour, they will also be trained to keep themselves and others safe.

All our divisional directors, operations managers and support managers are trained in how to support their staff after incidents of challenging behaviour.

We base our work on the Positive Behaviour Support Competence Framework and Positive Behaviour Support standards.

Contact us

Contact us

Head Office

Head Office
1 St. Andrew's Court, Wellington Street, Thame, Oxfordshire OX9 3WT View Map
T: 01844 267800 F: 01844 267829 E:

Central England

Central - Divisional Office
109 Boston Road, Beaumont Leys, Leicester, LE4 1AW View Map
T: 0116 236 3793 F: 0345 643 7094 E:
Sheffield office
157-163 Sheffield Road, Killamarsh, Sheffield S21 1DY View Map
T: 0114 276 4980 E:

East England

East - Divisional Office
U18, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire PE16 6TT View Map
T: 01354 696009 F: 08456 437521 E:
Suffolk Office
Office 3, Wharfside House, Prentice Road, Stowmarket, Suffolk IP14 1RD View Map
T: 01449 774030 E:

North England

North - Divisional Office
Unit 9 Parkview Court, St Paul's Road, Shipley, West Yorkshire, BD18 3DX View Map
T: 01274 533553 E:

Positive Behaviour Support for children, young people and their families

Positive Behaviour Support
1 St. Andrew's Court Wellington Street, Thame, Oxfordshire, OX9 3WT View Map
T: 07341 478228 E:


Scotland - Divisional Office
62 Viewfield Road, Ayr KA8 8HH View Map
T: 01292 436030 E:
Oban Office
First Floor, Glenshellach House, 7e Glengallan Road, Oban, PA34 4HG View Map
T: 01631 571311 F: 01631 566708 / 0872 111 4616 E:
Aberdeen Office
87a Urquhart Road, Aberdeen, AB24 5ND View Map
T: 01224 039264 E:
Isle of Bute Office
18 East Princes Street, Rothesay, Isle of Bute PA20 9DL View Map
T: 01700 500376 E:
Irvine office
Suites 2/1 and 2/2, Landek House, 44-46 Bank Street, Irvine KA12 0LP View Map
T: 01294 446600 E:

South England

South - Divisional Office
Suites 53-55, Aldershot Enterprise Centre, Mandora House, Aldershot, Hampshire, GU11 2PW View Map
T: 01252 311188 F: 01252 311170 E:
Oxford Office
Office 4, Hampden House, Monument Park, Chalgrove, Oxfordshire OX44 7RW View Map
T: 01865 893269 E:
Somerset Office
Mendip Court, Bath Road, Wells, Somerset BA5 3DG View Map
T: 01749 605594 E:

South East England

South East - Divisional Office
Suite 2+3, Henwood Pavilion, Henwood, Ashford, Kent, TN24 8DH View Map
T: 01233 665324 E:
East Sussex Office
Units 31-32, Castleham Business Centre East, Stirling Road, St Leonards On Sea, East Sussex, TN38 9NP View Map
T: 01424 853390 F: 0845 643 7300 E:

Specialist Support

Specialist Support
Head Office, 1 St Andrew's Court, Wellington Street, Thame View Map
T: 01844 267800 F: 01844 267049 E: